Kansas Glasgow
Continuous Improvement Lead
Smyrna,TN
Summary
Detail-oriented and collaborative operations specialist with 5+ years of cross-functional experience spanning eCommerce, media project management, and continuous improvement. Proven track record in developing SOPs, optimizing workflows, and executing data-driven strategies that enhance efficiency and user experience. Adept at managing online platforms, coordinating cross-team initiatives, and analyzing business performance. Entrepreneurial and mission-driven with a strong passion for brands that value authenticity, inclusivity, and high-quality experiences.
Overview
9
9
years of professional experience
Work History
Continuous Improvement Lead
L3Harris Technologies, Inc.
04.2023 - Current
- Reduce waste and increase productivity through careful analysis of existing processes and targeted improvements
- Mentor team members on Lean Six Sigma principles, fostering a mindset of constant learning and development among staff members
- Lead strategic meetings with senior leadership, presenting project financial results and align initiatives with operational goals
- Captured cost savings of $6M+ by working with teams by streamlining workflows and eliminating inefficiencies through data-driven analyses utilizing tools like Excel and Microsoft Suite
- Design and facilitate process improvement events to enhance organizational culture and cross-functional collaboration
Financial Analyst
L3Harris Technologies, Inc.
10.2022 - 04.2023
- Created policies and procedures to establish standardization
- Maintained finance team documentation guides outlining steps for financial reports to ensure user comprehension and successful report creation
- Provided creative solutions for the accounting department expense program, creating a more efficient workflow for employees to reduce labor costs and report accurate expenses
Media Project Management Associate
L3Harris Technologies, Inc.
12.2021 - 10.2022
- Collaborated cross-functionally with HR, Operations, and Creative to manage timelines, project scopes, and stakeholder communications
- Created SOPs and documentation to streamline onboarding and policy rollouts across departments
- Led special events that included planning meetings with multiple departments, facilitating meetings, and coordinating with 3rd party vendors
- Produced and maintained reports and process documentation to standardize procedures and reduce operational friction
- Coordinated logistics and vendor relationships for internal company events, applying project planning tools like Asana, Excel, and other Microsoft Suite tools
Machine Learning Data Associate
Amazon
05.2020 - 11.2021
- Modified/created SOPs from existing annotation/data guidelines which organized and improved project documentation, improved work output and decreased time, cost, and energy for the entire team and the customers
- Performed quality checks on executions to identify the root cause of user errors
- Trained/mentored new hires across multiple geographies with different time zones, audited peer work, and provided feedback on junior assoc. queries which increased morale and overall accuracy/number of jobs completed
E-Commerce Business Owner
Self-employed
03.2019 - 05.2022
- Ran a successful online e-commerce company via Amazon and eBay, managing product listings, order fulfillment, and customer service
- Conducted competitive analysis to optimize pricing, listings, and product descriptions for conversion
- Developed processes for inventory tracking and shipping workflows to improve efficiency
- Analyzed metrics to refine procurement strategy and enhance profitability
- Built strong vendor and supplier relationships to ensure reliable sourcing and fulfillment
Videographer
American Jewelry Co
09.2019 - 12.2019
- Strategically planned, filmed, and scripted promotional videos for different variations of media platforms, i.e Facebook and Instagram
- Set up cameras, lighting, and audio equipment used for filming
- Edited and sequenced all footage using Adobe Premiere Pro
Sales Representative
Midwestern Pet Foods
01.2018 - 08.2019
- Managed a given territory of 15 stores to meet sales objectives and aggressively promote product/s
- Captured analytics on niche clients by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques, etc.
- Identified customer-specific solutions to improve satisfaction and drive loyalty
Social Media Intern
Titan Web Marketing Solutions
03.2018 - 12.2018
- Participated as a team player with the marketing department to develop, document, and implement social media strategies for their clients
- Analyzed engagement data to inform future strategies and optimize performance
- Supported potential clients by using branding techniques through visual design using Photoshop, InDesign, and Illustrator
- Earned certifications in Google Analytics and Hootsuite to support growth-oriented recommendations
Digital Media Freelancer
Self-employed
11.2015 - 12.2017
- Designed and managed websites for small businesses and eCommerce clients using WordPress, Wix, and Squarespace
- Produced product photography to boost online presence
- Delivered end-to-end consulting from content planning to publishing and maintenance
Education
Bachelor of Science - Mass Communication
Middle Tennessee State University
Murfreesboro, TN05-2019
Skills
- Creative thinking
- Work planning and prioritization
- Continuous learning
- Customer focus
- Attention to detail
- Shopify proficiency
- E-commerce
- Website design and management
- Cross-functional team coordination
- Teamwork and collaboration
Timeline
Continuous Improvement Lead
L3Harris Technologies, Inc.
04.2023 - Current
Financial Analyst
L3Harris Technologies, Inc.
10.2022 - 04.2023
Media Project Management Associate
L3Harris Technologies, Inc.
12.2021 - 10.2022
Machine Learning Data Associate
Amazon
05.2020 - 11.2021
Videographer
American Jewelry Co
09.2019 - 12.2019
E-Commerce Business Owner
Self-employed
03.2019 - 05.2022
Social Media Intern
Titan Web Marketing Solutions
03.2018 - 12.2018
Sales Representative
Midwestern Pet Foods
01.2018 - 08.2019
Digital Media Freelancer
Self-employed
11.2015 - 12.2017
Bachelor of Science - Mass Communication
Middle Tennessee State University
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