Kansas Jackson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Escalations Disputes Specialist
Huntington National Bank
04.2021 - Current
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
- Collaborated with cross-functional teams for successful resolution of complex dispute scenarios.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
- Identified trends in disputes and communicated insights to management, prompting proactive measures to prevent future issues.
Billing Specialist
Integra Connect
02.2007 - 03.2020
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided excellent customer service, developing and maintaining client relationships.
Education
Associate of Applied Science - Medical Billing And Coding
Herzing University - Akron
1600 S Arlington St #100 Akron, OH 44306Skills
- Effective Communication
- Problem Solving
- Technical Proficiency
- Multitasking
- Conflict Resolution
- Critical Thinking
- Active Listening
- Fraud Detection
Timeline
Escalations Disputes Specialist
Huntington National Bank
04.2021 - Current
Billing Specialist
Integra Connect
02.2007 - 03.2020
Associate of Applied Science - Medical Billing And Coding
Herzing University - Akron
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