Kansasha Desir
Port Saint Lucie,FL
Summary
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Cleanix 360
06.2021 - 10.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Office Manager/Case Manager
TNR Healthcare Staffing
08.2017 - 06.2021
- Supervised 7 direct reports including case managers and administrative assistant
- Orchestrated onboarding processes and roster planning.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Responsible for all invoicing, billing, and utilization management for the office
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Chrysalis Health
03.2016 - 08.2017
- Supervised daily administrative tasks such as printing, scanning, photocopying, answering phones, delivering office mail and any other administrative duties
- Manage and run a variety of reports from payroll reports to therapists needs as well as monthly utilization reports and quarterly reviews
- Coordinated administrative tasks including handling family calls and double-billing.
- Maintain all paperwork, filing and record keeping as it relates to the general office procedures
- Responsible for developing intra-office communication protocols, administrative procedures, office staff supervision and task delegation
- Manage employee schedules and troubleshoot all scheduling conflicts as they arise, as well as all client complaints
- Schedule all new client Psychiatric clients, create client’s psychiatric chart, verify insurance, and provide them with the information needed
- Maintain strict standards of confidentiality
Education
Licensed Esthetician -
Palm Beach State College
Associate in Arts - Business Administration
Indian River State College
05-2015
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Documentation and reporting
- Operations management
Timeline
Manager of Operations
Cleanix 360
06.2021 - 10.2024
Office Manager/Case Manager
TNR Healthcare Staffing
08.2017 - 06.2021
Office Manager
Chrysalis Health
03.2016 - 08.2017
Licensed Esthetician -
Palm Beach State College
Associate in Arts - Business Administration
Indian River State College
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