Kantapol Sitthipanya
New York,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Specialist I, Customer Support
Ricoh USA
08.2018 - 10.2024
- Maintained detailed records of employee schedules, leave requests, and time off approvals for accurate payroll processing.
- Developed a system for tracking employee availability, ensuring the accurate assignment of shifts and minimizing last-minute adjustments.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Intern, Customer Engineer
Mindshift Technologies, a Ricoh Company
05.2018 - 08.2018
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gathered, organized and input information into digital database.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Bachelor of Science - Criminal Justice
University of Scranton
Scranton, PA01-2014
Skills
- Data entry proficiency
- Deadline management
- Teamwork and collaboration
- Time management skills
- Verbal and written communication
- Project management
- Scheduling proficiency
- Quick learner
- Multitasking and organization
- Client relationships
Timeline
Specialist I, Customer Support
Ricoh USA
08.2018 - 10.2024
Intern, Customer Engineer
Mindshift Technologies, a Ricoh Company
05.2018 - 08.2018
Bachelor of Science - Criminal Justice
University of Scranton
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