Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KANVEE WORASAN

Stallings,USA

Summary

Data-driven public-sector professional with experience in performance measurement, operational analysis, and cross-functional coordination. Proven ability to develop KPIs, dashboards, SOPs, and reports that improve visibility and decision-making. Strong collaborator currently pursuing CAPM and Lean Six Sigma Green Belt.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Customer Care Specialist

Union County Water
Monroe, North Carolina
10.2024 - Current
  • Analyze operational and AMI data to identify trends, performance gaps, and process improvement opportunities.
  • Develop Excel-based dashboards and KPIs to track work orders, inspections, exceptions, and service performance.
  • Prepare operational and compliance reports to support leadership planning and decision-making.
  • Collaborate cross-functionally with Field Operations, IT, Billing, and Customer Service to improve workflows and reduce rework.

Administrative Assistant to the Director

Transmo Company
Melbourne, Australia
03.2015 - 05.2019
  • Supported leadership with operational analysis, vendor coordination, and performance tracking for logistics and manufacturing operations.
  • Created tracking tools and standardized reports that improved visibility, cycle time, and on-time delivery.

Assistant Project Manager

Nitomo Company
Bangkok, Thailand
01.2011 - 12.2014
  • Supported project planning through financial analysis, vendor coordination, and contract documentation.
  • Developed performance and quality reports to improve management oversight and project transparency.

Team Leader - Project Management

Part-Time Event Staff
Bangkok, Thailand
06.2006 - 11.2010
  • Managed schedules and teams for large-scale international events, guaranteeing timely execution and stakeholder satisfaction.

Education

Bachelor of International Business -

Institute of International Studies, Ramkhamhaeng University
Bangkok, Thailand
04-2012

Skills

  • Data analysis and performance measurement
  • KPI development and dashboard reporting
  • Process improvement and SOP development
  • Strategic and operational reporting
  • Cross-functional project coordination
  • Change management and continuous improvement

Certification

• Certified in Google Project Management – 2025

• Financial Management Specialization, Bookkeeping - 2025

• Expected 2026 - Google Advanced Data Analytics Certificate, Lean Six Sigma Green Belt, CAPM, SQL for Data Science (IBM)

Timeline

Senior Customer Care Specialist

Union County Water
10.2024 - Current

Administrative Assistant to the Director

Transmo Company
03.2015 - 05.2019

Assistant Project Manager

Nitomo Company
01.2011 - 12.2014

Team Leader - Project Management

Part-Time Event Staff
06.2006 - 11.2010

Bachelor of International Business -

Institute of International Studies, Ramkhamhaeng University
KANVEE WORASAN