KANWAR SINGH
Turlock,CA
Summary
A certified IT professional with expertise offering companies and clients specialized technical and maintenance support. Possesses extensive knowledge of networking, applications, and infrastructure for systems. Seeking new challenges to improve chances of professional development and better career prospects.
Overview
6
6
years of professional experience
Work History
IT Security Analyst
AdTech IT MSP
06.2023 - Current
- Simplified the process of rolling out security updates to end-users by creating an easy-to-follow update schedule and corresponding documentation.
- Managed firewall configurations to maintain optimal levels of network protection while allowing for necessary business operations.
- Conducted thorough risk assessments for proposed projects or changes in technology infrastructure, highlighting potential vulnerabilities before implementation could begin.
- Established a robust patch management process that ensured timely updates to software and hardware components across the organization.
- Identified areas requiring improvement through detailed analysis of past incidents, preventing future occurrences through targeted remediation efforts.
- Improved overall IT security posture by regularly reviewing and updating protocols in alignment with industry best practices and emerging trends.
- Provided comprehensive training to employees on cybersecurity awareness, promoting a culture of vigilance.
- Assisted with the successful migration of company data to a secure cloud-based storage system, enhancing overall data protection capabilities.
- Evaluated new technologies to strengthen IT security infrastructure, maintaining cutting-edge protection against threats.
- Implemented multi-factor authentication measures for all users, adding an extra layer of defense against unauthorized access attempts.
- Created customized reports for stakeholders detailing key metrics related to IT security performance, fostering transparency and accountability within the organization.
- Reduced potential security risks by proactively monitoring systems for suspicious activity and taking appropriate action.
- Collaborated with cross-functional teams to address complex security incidents, minimizing potential damage.
System Analyst
Monash Health
03.2021 - 12.2022
- Providing operational and business analysis support across Covid Vaccine Management System (CVMS) go-live and transition phases e.g., process analysis and issue resolution, reporting, project coordination, and operational support during go-live and transition
- Led a team of super users also known as data champions that are solely responsible for the quality and accuracy of the public health data across Monash Health
- Helped create user accounts and gave access to their IPM, SMR, and HMS rights
- Performed effective troubleshooting to locate the problems faced by the employee all over the organization
- Effectively eliminate the errors found on CVMS data with strong use of data analytics tools
- Coordinate with multiple technical teams to ensure apt integration of functions to identify and define necessary system enhancements to process improvements
- Verify the accuracy of the data uploaded to the Australian Immunization Report via CVMS twice a week
- Performed root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
- Auditing the medication administration errors (adverse events) to keep the management of Monash Health and DOH (external vendors) informed of the potential risk and to support policymakers in refining interventions.
IT Support Engineer (Casual/Ad hoc)
ITFM Workplace Services
02.2021 - 12.2022
- Decommission and Recommission of IT equipment
- IT Auditing and Relocation Logistics
- Installing, Configuring, and Setup of computer peripherals
- Server Relocations and Cabling
- Delivering Customer Service to Clients
- Desktop Rollouts/Upgrades/Refreshes.
IT Support Engineer (Casual)
Experis AU
03.2021 - 05.2021
- Rolling out Windows 10/Office 365 to multiple sites
- Troubleshooting for desk setup equipment
- Installation of desktop, connecting power, display port cables, keyboard, mouse, network cable, and power on devices
- Unpacking and Packing IT equipment
- Network Patching
- IT auditing, filling sheets with desk location, PC asset number, and serial numbers, and sending them to clients once the job has been completed.
IT Field Support Technician (Permanent)
Seeka
02.2019 - 02.2020
- Providing level 1 &2 support for software, hardware, and network errors and these escalations as required in New Zealand and Australia sites
- Ensuring that service desk software, knowledge base, and other internal tools are being fully utilized and maintained regularly
- Managing and maintaining the setup of IT systems in the facilities
- Downtime to the operations team
- Supporting the key production systems to ensure minimal disruptions.
IT Service Desk (Fixed Contract)
Ultrafast Fibre
06.2018 - 02.2019
- Assist with first-line fault reception, analysis, and management through to Resolution
- I was a part of the Service Delivery team handling Layer 2 Database for Deployment and Configurations of the networks across New Zealand such as Vodafone, Spark, 2 Degrees, etc
- Involves technical troubleshooting, speaking to clients, and resolving RSP issues
- Also, explaining technical and non-technical things to new staff on how to use the layer 2 database and other procedures of internet provisioning
- Co-ordinate internal and external resources to complete new connections and other network service requests
- Delivery of goals in line with cost, time, quality, and resources
- Assist other UFF, WNL, and partner teams in the delivery of network projects and Development and maintenance of operational systems
- Assist management of complex connections such as Multi-Unit Complexes, Multiple orders or diversity or a custom build
- Assist before dig and other asset protection systems as required
- Undertake continuous improvement of processes and systems.
Education
Bachelor’s Degree in IT -
Melbourne Institute of Technology
Melbourne, Australia06.2022
Associate degree in IT -
Toi Ohomai Institute of Technology
Rotorua, New Zealand01.2017
Year 12 (High School) -
S.G.G.S School
Chandigarh, India01.2013
Skills
- Installation, Configuration, and Administration of Routers, Switches, Windows Server, Workstations, WIFI AP
- Knowledge of LAN/WAN, VLAN, TCP/IP Model
- Knowledge of Active Directory, Domain Services, OU, Group Policies, File Services, Sharing, Deployment Services, Team Viewer
- Configuring Network Policies Services (DNS, DHCP, VPN)
- Experienced in service desk software like Jira, Confluence, Manage Engine, Service Now, Fresh Service and ConnectWise, Automate, IT Boost
- Remote Desktop Connection, Data Backup, Software Upgrades, Disk Management, ESET, FortiClient, Barracuda
- Vulnerability Assessment
- Mobile Device Security
- Identity and Access Management
- Microsoft Applications including Office 365, Power BI, Zoom, and Skype
Additional Information
Worked with the Helpdesk Administrator to ensure Helpdesk is completed as per business rules. Performing the rollout and the conformity of standard build Computers, Laptops, Thin Clients, Mobile, Tablets, Workstations, and other infrastructure. Ensure that any assigned incidents or service requests are properly logged, assigned, and responded to promptly and according to agreed standards and procedures.
References
- Mayank Pundir, +61 450714178, Mayank.pundir@monashhealth.org, Systems Analyst, Application Services | Digital Health, Monash Health
- Lisa Dowding, +61410393765, Lisa.Dowding@itfm.com.au, General Manager at ITFM Services Pty Ltd
- Gagan Sehra, +64274689368, Gagan.Sehra@seeka.co.nz, Data Administrator & Application Support at Seeka, Tauranga
- Nita Smith, +64212342571, Nita.Smith@ultrafast.co.nz, Team Leader at Ultrafast Fibre, Hamilton
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Itcertifications
- Cisco Certified CCNA (Routing and Switching) Cisco ID: CSCO13233525
- Microsoft Certified MCSA Windows Server 2012
- ITIL Foundation ID:9980080744608643
Timeline
IT Security Analyst
AdTech IT MSP
06.2023 - Current
System Analyst
Monash Health
03.2021 - 12.2022
IT Support Engineer (Casual)
Experis AU
03.2021 - 05.2021
IT Support Engineer (Casual/Ad hoc)
ITFM Workplace Services
02.2021 - 12.2022
IT Field Support Technician (Permanent)
Seeka
02.2019 - 02.2020
IT Service Desk (Fixed Contract)
Ultrafast Fibre
06.2018 - 02.2019
Bachelor’s Degree in IT -
Melbourne Institute of Technology
Associate degree in IT -
Toi Ohomai Institute of Technology
Year 12 (High School) -
S.G.G.S School
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