KANY MARTE
Albuquerque,NM
Summary
Results-driven operations manager with a strong focus on logistics management and operational excellence. Proven ability to streamline processes and enhance team performance, ensuring health and safety compliance while achieving targeted business growth.
Overview
16
16
years of professional experience
Work History
OPS MANAGER /Lead Dispatcher
AMAZON WQQ1 505 LOGISICS LLC
Albuquerque, NM
10.2023 - 06.2026
- Optimized workflow processes to enhance productivity and reduce operational delays.
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Developed and maintained performance metrics to monitor team efficiency and effectiveness.
- Led training sessions for new team members on safety protocols and operational procedures.
- Coordinated cross-functional communication to ensure smooth logistics and timely deliveries.
- Analyzed operational challenges and proposed strategic solutions for continuous improvement.
- Conducted regular audits of processes to identify areas for enhancement and compliance adherence.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Delivery Driver
505 LOGISTICS LLC
Albuquerque, NM
10.2023 - 06.2026
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Utilized GPS technology to optimize delivery routes and reduce travel time.
- Maintained accurate delivery logs and records for tracking shipments.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Trained new drivers on best practices for safe driving and effective delivery methods.
- Resolved customer issues promptly, enhancing overall service quality and client relations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in a polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Tactical Officer - Miami International Airport
COLONIAL GROUP OF SOUTH FLORIDA / SUCCESS SEC LLC
Miami, FL
08.2010 - 06.2023
- Led tactical operations to enhance security protocols and operational efficiency.
- Directed tactical operations in complex and challenging environments.
- Developed and implemented strategic plans to address emerging threats and mitigate risks.
- Mentored junior officers on best practices in situational awareness and emergency response.
- Oversaw logistics terminal to ensure proper handling and security of all shipments. security screening of all shipments, airplanes, semi trucks , inbound and outbound .
- Coordinated with local law enforcement to enhance community safety initiatives and establish strong partnerships.
- LOGISTIC TERMINAL security screening of all shipments, airplanes, semi trucks , inbound and outbound .
- Carried 30 lbs of tactical gear during shifts, ensuring readiness for operational demands. of tactical gear for 12+ hours per shift. ( bulletproof vest , firearms )
Education
Master of Science - Political Science
University of Miami
Miami, FL08-2009
High School Diploma -
Hialeah Miami Lakes Senior High
Miami, FL06-2004
Bachelor of Science - Physiology
Miami Dade College
Miami, FL08-2007
Skills
- Logistics management
- Warehouse operations
- Staff training
- Standard operating procedures
- Health and safety compliance
- Scheduling management
- Schedule management
- Software knowledge
- Organizational management
- Team leadership
- Employee motivation
- Staff training
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
OPS MANAGER /Lead Dispatcher
AMAZON WQQ1 505 LOGISICS LLC
10.2023 - 06.2026
Delivery Driver
505 LOGISTICS LLC
10.2023 - 06.2026
Tactical Officer - Miami International Airport
COLONIAL GROUP OF SOUTH FLORIDA / SUCCESS SEC LLC
08.2010 - 06.2023
Master of Science - Political Science
University of Miami
High School Diploma -
Hialeah Miami Lakes Senior High
Bachelor of Science - Physiology
Miami Dade College