Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kanya Robinson

Minneapolis,MN

Summary

Experienced team leader on the Go Live Operations Team at SPS Commerce and MBA candidate at Hamline University. Utilizes a positive attitude and commitment to customer success. Dedicated to acquiring new skills to improve customer outcomes and optimize troubleshooting procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader, Go Live Operations

SPS Commerce
03.2025 - Current
  • Manage the newly established Go Live Operations team at SPS Commerce.
  • In charge of 3 dataflow escalation Slack channels where internal teams and retailers can send audit or escalation requests for data flow that is stuck or failing.
  • Audit 500+ Salesforce projects a week, to ensure customer connections are correct and ready for production.
  • Resolve EDI production dataflow errors for the entire SPS Commerce customer base.
  • Cross-trained on three different solution types: Fulfillment, Testing, and System Automation.
  • Work with internal teams to communicate error solutions to customers and create customer-facing communications.
  • Communicate with major retailers on a daily basis to ensure they are sending and receiving data successfully.


Implementation Consultant II

SPS Commerce
07.2023 - 03.2025
  • Facilitate weekly meetings to train new members of the Testing and Certification team.
  • Support customers through email on Salesforce, Zoom, and Intercom, while adhering to an 8 am Service Level Agreement.
  • In charge of certifying 150+ Salesforce projects a month to ensure that the customer meets their deadlines.
  • Work with C-Suite Executives in an escalation Slack channel to troubleshoot failing data.
  • Assist co-workers in our team Slack channel with questions they have regarding projects, data, and connection methods.
  • Provided support to vendors and retailers using email, phone, and Zoom. Typically sending 100 emails a day.

Senior Customer Specialist

Target
08.2022 - 03.2023
  • Provided empathetic customer service to each customer that called or chatted.
  • Actively listened and reported customer concerns and suggestions regarding their experience using Target.com.
  • Communicated with representatives from Shipt and Costway when customers called in with questions on their products.
  • Collaborated with internal teams to return merchandise and send out replacements to customers.
  • Worked third shift each night and every other weekend from 3 pm - 10 pm.
  • Discussed areas of improvement with management to ensure each interaction with customers is informative and upholds the Target Customer Service Standard.

Client Success Specialist

Client Support Pros
09.2021 - 06.2022
  • Onboarded over a hundred new loan officers to internal marketing portals, a system used to advertise and market mortgage loan officers.
  • Used systems such as Zapier, GoHighLevel, Justcall, Monday.com, Zoom, and Slack on a daily basis.
  • Established client relationships by responding to inquiries, resolving problems, and following up with potential and existing clients.
  • In charge of customer service for one of our clients located in California, typically communicating with their customers via email, phone, and Zoom.
  • Discussed marketing and advertising options with Loan Officers, ranging from promotional print using Billboards to online advertising through Facebook.

Branch Manager/Customer Care Coordinator

Woodlands National Bank
01.2021 - 09.2021
  • Created recruiting material using Canva and Indeed for job postings on Facebook, Indeed, Google, and LinkedIn.
  • Ran the Woodlands National Bank Facebook and LinkedIn pages and created promotional material.
  • Discussed financial options ranging from home loans to HELOCs with customers.
  • Helped customers review assets, liabilities, cash flow and other financial information
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
  • Discussed job postings and worked with the VP of HR to screen candidates for potential job opportunities.


Management Trainee

Sherwin Williams
03.2019 - 10.2019
  • Traveled throughout the Twin Cities to different locations for training.
  • Analyzed sales data to identify trends, enabling targeted strategies that boosted overall sales performance and market share.
  • Worked with customers to understand their painting needs for jobs ranging from single rooms to apartment buildings.
  • Assisted managers with day-to-day operations while learning how to effectively run a branch and manage financials.

Education

MBA - Business And Project Management

Hamline University
Saint Paul, MN
12-2026

Bachelor of Science - Communications

St Catherine University
St. Paul, MN
05.2019

Skills

  • Critical Thinking
  • Project Management
  • Problem Solving
  • Team Collaboration
  • Problem-solving
  • Team leadership & development
  • Client relationships
  • MS office
  • Issue resolution
  • Customer relationship management

Certification

Human Resource Management (Cornell University)


Procurement and Logistics Management (ISCEA)


Supply Chain Management Tools and Techniques (ISCEA)


Supply Chain Planning and Strategy (ISCEA)

Timeline

Team Leader, Go Live Operations

SPS Commerce
03.2025 - Current

Implementation Consultant II

SPS Commerce
07.2023 - 03.2025

Senior Customer Specialist

Target
08.2022 - 03.2023

Client Success Specialist

Client Support Pros
09.2021 - 06.2022

Branch Manager/Customer Care Coordinator

Woodlands National Bank
01.2021 - 09.2021

Management Trainee

Sherwin Williams
03.2019 - 10.2019

MBA - Business And Project Management

Hamline University

Bachelor of Science - Communications

St Catherine University

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