KaNyah Brown
Wilmington,DE
Summary
I am extremely knowledgeable in the customer service/engagement field, with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
From my extensive years of providing excellent services to customers, I have a keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
12.2022 - Current
- Cultivated strong client relationships through personalized banking solutions and financial guidance.
- Analyzed customer needs to recommend appropriate products and services, enhancing overall satisfaction.
- Assisted clients in account management, ensuring compliance with banking regulations and policies.
- Facilitated problem resolution by addressing client inquiries and concerns efficiently and effectively.
- Assisted customers with account inquiries and provided tailored service solutions.
- Processed customer transactions efficiently while ensuring accuracy in cash handling.
- Trained new tellers on operational procedures and customer service standards.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Career Development Intern
Year Up
05.2021 - 01.2023
- Conducted research to gather relevant data for academic projects.
- Developed time management skills by balancing coursework and extracurricular activities.
- Analyzed information for presentations, ensuring clarity and accuracy of content.
- Collaborated with peers to enhance team-based learning outcomes.
- Initiated peer feedback system for class assignments, improving writing and research skills.
- Guidance on financial regulations and requirements.
Deli Clerk
ShopRite
10.2020 - 11.2021
- Processed customer orders accurately and efficiently, ensuring timely service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for food handling.
- Collaborated with team members to optimize workflow and improve service delivery.
- Implemented suggestions for product displays that enhanced customer engagement and sales.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
Clerical Intern
Continental Finance Company
06.2019 - 08.2019
- Managed daily office operations, ensuring efficient workflow and organization of clerical tasks.
- Assisted in data entry and document management using Microsoft Office Suite and Google Workspace.
- Coordinated scheduling for team meetings, optimizing calendar availability and communication among staff.
- Conducted research for various projects, compiling information to support departmental goals and initiatives.
- Prepared reports summarizing project outcomes, contributing to informed decision-making within the team.
- Streamlined filing systems, improving document retrieval times and enhancing overall office efficiency.
Education
High School Diploma -
William Penn High School
New Castle, DE06-2020
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash management
- Scheduling and calendar management
- Professionalism and courtesy
- Relationship building
- De-escalation techniques
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Relationship Banker
Bank of America
12.2022 - Current
Career Development Intern
Year Up
05.2021 - 01.2023
Deli Clerk
ShopRite
10.2020 - 11.2021
Clerical Intern
Continental Finance Company
06.2019 - 08.2019
High School Diploma -
William Penn High School
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