Kao Moua
Sales
Tulsa,OK
Summary
Detail-oriented and adept at coordinating digital and physical records. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer ten years of experience and to take on a challenging new role as well as growing with a new company.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Secretary
Pinnacle Enterprise , LLC
Tulsa, OK
10.2021 - 08.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Provided onboarding and training for new support staff.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Sales
Walmart Stores
Tulsa, OK
08.2011 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Herbert Hoover High School
Fresno, CA 08.2001 - 06.2004
Skills
Report writing
Inter-office communications
Keyboarding skills
Digital File Management
Office administration
Organization
Appointment Scheduling
Excellent people skills
Product and service sales
Cash Handling
Sales expertise
Cash register operation
Relationship building
Exceptional customer service
Problem-solving skills
Multi-tasking strength
Adapt to diverse groups
Accomplishments
Employee of the year 2017 and 2018
Timeline
Secretary
Pinnacle Enterprise , LLC
10.2021 - 08.2022
Sales
Walmart Stores
08.2011 - 08.2021
High School Diploma -
Herbert Hoover High School
08.2001 - 06.2004