Kao Saephanh
Sacramento,CA
Summary
Customer-oriented Pharmacy Technician bringing 22 years of experience and strong background in hospital pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to all hospital pharmacies. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Pharmacy Technician
Common Spirit
03.2001 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Maintained proper drug storage procedures, registries, and records for controlled drugs
Client Services
American Health Care
02.2002 - 07.2003
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Monitored program performance and outcomes for successful delivery of services.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
Education
Charles A. Jones Skills and Business Education Center
Sacramento, CA12.2000
Skills
- Intravenous Admixture Preparation
- Drug Inventory Management
- Regulatory Compliance
- Workflow Optimization
- Manual and Automated Medication Dispensing
- Problem-Solving Skills
- Aseptic Techniques
- Advanced Math Skills
- Dosage Form Preparation
- Pharmacy Law Compliance
- Organizational Skills
- Compounding Techniques
- Inventory Management
- IV Pack Preparation
- Prioritization and Organization
Timeline
Client Services
American Health Care
02.2002 - 07.2003
Pharmacy Technician
Common Spirit
03.2001 - Current
Charles A. Jones Skills and Business Education Center
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