Kaori Evans
Miramar,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Buyer Manager, Sales
Self Employed Web
12.2014 - 08.2022
- Took products' photograph, commented descriptions, upload all those information to web site.
- Purchased products, checked, shipped abroad like Japan, Hong Kong, Canada, and United States.
- Forecasted purchasing trends and improved merchandising strategies.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales by 400% during summer and winter sale.
Server
Japanese Restrante MOSHIMOSHI
01.2009 - 12.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Administrative Assistant
Microsoft Japan Hiroshima Branch
03.2008 - 08.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Call Center Customer Service Representative
Nifty Corporations Japan
04.2006 - 01.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Associate
Ft Communications Japan
04.2003 - 12.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management, and order calls.
Salesperson
Daiken Corporation Japan
04.2000 - 12.2002
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of Arts - Economics
National Hiroshima University
Hiroshima In JAPAN03.2000
Skills
- Customer Service
- Administrative Support
- Customer Inquiries
- Phone Call Answering
- Data Entry Documentation
- Supplier Research
- Manage Budgets
- Loss Prevention Goals Monitoring
Languages
Japanese
Native or Bilingual
Timeline
Buyer Manager, Sales
Self Employed Web
12.2014 - 08.2022
Server
Japanese Restrante MOSHIMOSHI
01.2009 - 12.2011
Administrative Assistant
Microsoft Japan Hiroshima Branch
03.2008 - 08.2008
Call Center Customer Service Representative
Nifty Corporations Japan
04.2006 - 01.2008
Customer Service Associate
Ft Communications Japan
04.2003 - 12.2005
Salesperson
Daiken Corporation Japan
04.2000 - 12.2002
Bachelor of Arts - Economics
National Hiroshima University
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