- Regularly practice mindfulness and meditation for overall wellness
- I enjoy cooking for friends and family gatherings
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Knitting and Crocheting
- Fashion and Style
- Reading
- Music
Kaori Moses
Wetumpka
Summary
Dynamic and customer-focused professional with extensive experience, excelling in order taking and staff training. Proven ability to enhance customer satisfaction through effective complaint handling and team collaboration. Adept at money handling and maintaining a professional appearance, ensuring a welcoming atmosphere for all guests.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Sonics Drive In
06.2022 - 07.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established a welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods following customer requests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders, and refilling glasses.
- Utilized a POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cashier
Harris Teeter
05.2023 - 05.2024
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions accurately.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- I responded quickly to requests for assistance, spills, and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Retail Sales Associate
Kid to Kid
03.2022 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- I can engage in friendly conversation with customers to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- I have listened to customer needs and desires to identify and recommend the best products.
Education
Bachelor of Science - Finance
Alabama A&M University
Normal, AL05-2028
High School Diploma -
JL Mann High School
Greenville, SC05-2024
Skills
- Phone etiquette
- Order taking
- Open-close procedures
- Money handling
- Payment processing
- Training and mentoring
- Greeting guests
- Staff coordination
- Team collaboration
- Personal hygiene
- Professional appearance
- Complaint handling
Interests
Timeline
Cashier
Harris Teeter
05.2023 - 05.2024
FOH Team Member
Sonics Drive In
06.2022 - 07.2024
Retail Sales Associate
Kid to Kid
03.2022 - 05.2022
Bachelor of Science - Finance
Alabama A&M University
High School Diploma -
JL Mann High School
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