KAORU HEARN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service /Sales Administrative Assistant
TSY America, Inc
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Service /Sales Administrative Assistant
BYOKANE USA
08.2017 - 04.2024
- Boost sales team efficiency by providing timely administrative support and coordinating sales activities.
- Build relationships with customers to promote long term business growth.
- Enhance customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Handle over 300 types of screws for sale to automotive industry in the US, Mexico and Canada.
- Arrange daily shipments to customers, worked closely with sales and warehouse team.
- Purchase products from Asian countries such as Japan, Hong Kong, Taiwan, China, Vietnam and Thailand. Communicate with vendors when adjustments are necessary.
- Check the customers release and forecast by SAP and customer's system to enter their PO in our system.
- Manage inventory to reduce over stock and slow moving stock. Alert management as required.
- Assist with collections. Create statements to send to customer when past due.
- Extract monthly sales data and report to management.
Import Coordinator/Inventory Controller
WINE IN STYLE
02.2011 - 06.2017
- Managed import accounts with several overseas partners in California, USA, Chile and Argentina.
- Placed Purchase Orders averaging $ 150,000 to 20+ wineries per month.
- Trouble shoot logistical situations to ensure smooth delivery to customers.
- Assisted QC process at warehouse and participated in promotions/tasting events in Tokyo Japan.
- Reduced shipping delays through proactive coordination with vendors and carriers.
Import/Export Coordinator/Sales Assistant
Mikuni Sogyo Corp.
01.2009 - 12.2009
- Processed orders from China though to customer in Japan.
- Contacted China branch daily in English by email and phone.
- Assisted in importing car and motorcycle parts from Taiwan and China.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Import Coordinator
Metex Corp,
06.2008 - 12.2008
- Handled orders from reception through to customer delivery,
- Communicated with US staff on a daily basis by email and phone.
- Handled complains and inquiries from customer.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
Customer Service Representative/Secretary
ON Semiconductor Inc.
12.2004 - 04.2007
- Managed timely delivery of company products to the Japanese market.
- Reported weekly to GM of Japan and Logistics manager in China.
- Assisted sales team and other relevant logistics issues.
- Secretary to the director. Managed his schedule and arranging his international travel plans.
Customer Service Associate/Sales Assistant Team Member
NTT Communications
01.2003 - 07.2004
- Handled phone calls from Marines about international toll fee.
- Business trip to U.S. base to have an event campaign,
- Made event presentation documents by Power Point.
- Make an Invoices and administrated for new customer.
Receptionist
Science Museum
06.1996 - 07.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Swimming Lessons Instructor/Lifeguard
Renaissance
10.1994 - 05.1996
- Motivated participants through one-on-one instruction and positive feedback.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Increased student confidence in swimming abilities through consistent encouragement and positive reinforcement.
Education
6 Month Course Completion - English
UEC Language School
Sydney, Australia10.2002
Associate of Arts - Physical Education
Nippon Sport Science University
Tokyo, Japan03.1996
Skills
- Bilingual – Japanese and English
- Salesforce proficiency
- Research and Analytical Skills
- Team Support
- Inquiry Response
- Microsoft Office
- Sales Analysis
- Strong Organization
- Inventory Management
- Multitasking Abilities
- Interpersonal Skills
- Cultural Awareness
Certification
Middle School teaching license in Japan.
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Customer Service /Sales Administrative Assistant
TSY America, Inc
05.2024 - Current
Customer Service /Sales Administrative Assistant
BYOKANE USA
08.2017 - 04.2024
Import Coordinator/Inventory Controller
WINE IN STYLE
02.2011 - 06.2017
Import/Export Coordinator/Sales Assistant
Mikuni Sogyo Corp.
01.2009 - 12.2009
Import Coordinator
Metex Corp,
06.2008 - 12.2008
Customer Service Representative/Secretary
ON Semiconductor Inc.
12.2004 - 04.2007
Customer Service Associate/Sales Assistant Team Member
NTT Communications
01.2003 - 07.2004
Receptionist
Science Museum
06.1996 - 07.2001
Swimming Lessons Instructor/Lifeguard
Renaissance
10.1994 - 05.1996
6 Month Course Completion - English
UEC Language School
Associate of Arts - Physical Education
Nippon Sport Science University
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