Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaota Saefong

OROVILLE,California

Summary

Dynamic Table Games Floor Supervisor with exceptional leadership at Gold Country Casino, adept at enhancing guest relations and ensuring compliance with gaming regulations. Proven track record in training staff and resolving disputes, fostering a secure and engaging environment. Skilled in surveillance monitoring and policy enforcement, driving customer satisfaction and loyalty.

Gaming professional with comprehensive experience in managing and supervising table games. Adept at ensuring regulatory compliance and maintaining game integrity. Known for fostering collaborative environment and achieving team objectives through adaptable leadership.

Experienced with overseeing gaming floor operations and maintaining regulatory compliance. Utilizes strong leadership to manage team dynamics and ensure game integrity. Track record of resolving conflicts and enhancing team performance.

Experienced gaming professional prepared for supervisory responsibilities. Skilled in team collaboration, conflict resolution, and operational efficiency. Known for adaptability, reliability, and strong focus on delivering results. Expertise in managing table games, ensuring compliance, and enhancing customer experiences.

Hardworking Table Games Supervisor with training in [Type] technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach.

Overview

11
11
years of professional experience

Work History

Table Games Floor Supervisor

Gold Country Casino
06.2024 - 04.2025
  • Dealt various table games, ensuring adherence to gaming regulations and customer satisfaction.
  • Managed game flow efficiently, maintaining engagement and excitement for players.
  • Trained new dealers on game rules, procedures, and customer service best practices.
  • Monitored player behaviors to identify potential issues and enhance security measures.
  • Supervised daily operations on casino floor, ensuring compliance with regulations and company policies.
  • Monitored gaming activities to detect irregularities, safeguarding against potential risks.
  • Resolved customer complaints promptly to maintain high standards of service excellence.
  • Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
  • Supervised table games operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored staff on game procedures and customer service excellence.
  • Resolved customer disputes and inquiries promptly, maintaining high satisfaction levels.
  • Collaborated with security teams to address potential issues proactively, safeguarding assets and patrons.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.

Dealer/Supervisor

Casino Chico
06.2023 - 04.2024
  • Supervised daily operations of gaming tables, ensuring compliance with established policies and procedures.
  • Trained and mentored new dealers on game rules and customer service standards.
  • Monitored dealer performance to maintain high levels of accuracy and efficiency during shifts.
  • Collaborated with management to implement improvements in service delivery and player experience.
  • Conducted regular inspections of gaming equipment for proper functionality and safety compliance.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Monitored game activity and enforced gaming rules, maintaining a fair and secure environment for all players.
  • Developed strong relationships with guests, fostering loyalty and repeat business.

Casino Dealer

Casino 99
08.2014 - 01.2023
  • Collaborated with team members to optimize workflow during peak gaming hours.
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
  • Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
  • Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.

Education

Oroville High School
Oroville, CA
06-2003

Skills

  • Exceptional leadership
  • Team management
  • Surveillance monitoring
  • Guest relations
  • Policy enforcement
  • Game rules
  • Casino regulations
  • Employee scheduling
  • Promotions coordination
  • Table game operation
  • Greeting guests
  • Training employees

Timeline

Table Games Floor Supervisor

Gold Country Casino
06.2024 - 04.2025

Dealer/Supervisor

Casino Chico
06.2023 - 04.2024

Casino Dealer

Casino 99
08.2014 - 01.2023

Oroville High School

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Kaota Saefong