Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Oluwabusayo faseru

Newark,NJ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Certified Nursing Assistant

Complete Care Medical Inc.
West Orange, NJ
01.2024 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.

Prep Cook

Embassy Suites
Berkeley Heights, NJ
06.2022 - Current
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Measured and weighed food items to comply with portion requirements.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
  • Processed incoming deliveries, rotated stock and put away new items in correct locations.
  • Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
  • Followed chef prep lists and last-minute orders to help team meet customer needs.

Home Health Aide

Home
Newark, CA
05.2020 - Current
  • Assisted clients with bathing, dressing and incontinence care.
  • Administered trach and trach tie changes.
  • Fed the client by mouth and through the G-tube.
  • Monitored respiration as the client was on a ventilator.
  • Helped suction through the trach to relief client, aiding in better respiration.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Arranged medications and dispensed prescribed doses at scheduled intervals.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Checked patients' pulse, temperature and respiration.
  • Provided home health aide care providers with training, guidance, support and supervision to achieve objectives.

Co-Researcher

Seton Hall University
South Orange, NJ
08.2022 - 03.2024
  • Cultivated important skills, including team cooperation and oral and written communication due to hands-on work in lab.
  • Compiled and analyzed experimental data using excel and Chemdraw.
  • Presented experimental findings in presentations with graphs, charts and other visual aids.
  • Used scientific method to assist colleagues and supervisors with experiments.
  • Reviewed experimental data to catch potential lab errors and correct mistakes.
  • Extracted key data from all experiments and recorded details using Excel, word in university database.
  • Researched and planned click chemistry experiments to conduct in lab under supervision of the professor.
  • Learned multiple lab techniques and employed specific options based on requirements of projects and testing goals.
  • Used high-performance computer applications to perform calculations required to simulate predictions.
  • Optimized biology/chemistry research based on newly discovered information and current techniques.

Customer Service Representative

commencement group
Newark, NJ, NJ
05.2022 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

flourish home care
East Orange, NJ
01.2020 - 01.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

CASHIER

Qdoba Mexican Eats
Elizabeth, NJ
08.2021 - 12.2021
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Sort, count, and wrap currency and coins
  • Supervise others and provide on-the-job training.

CREW MEMBER

McDonald's
05.2019 - 01.2021
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Issue receipts, refunds, credits, or change due to customers
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
  • Sort, count, and wrap currency and coins
  • Supervise others and provide on-the-job training
  • ADDITIONAL SKILLS, Document title]
  • Compute and record totals of transactions.

Education

Bachelor of Science - Biochemistry

SETON HALL UNIVERSITY
South Orange, NJ
05.2024

High School Diploma -

DONALD M. PAYNE TECH
Newark, NJ
06.2020

Skills

  • Technical Troubleshooting
  • Inbound And Outbound Calling
  • Order Placement
  • Call Documentation
  • Call Monitoring
  • Call Decisioning
  • Team Bonding

Timeline

Certified Nursing Assistant

Complete Care Medical Inc.
01.2024 - Current

Co-Researcher

Seton Hall University
08.2022 - 03.2024

Prep Cook

Embassy Suites
06.2022 - Current

Customer Service Representative

commencement group
05.2022 - 08.2023

CASHIER

Qdoba Mexican Eats
08.2021 - 12.2021

Home Health Aide

Home
05.2020 - Current

Customer Service Representative

flourish home care
01.2020 - 01.2022

CREW MEMBER

McDonald's
05.2019 - 01.2021

Bachelor of Science - Biochemistry

SETON HALL UNIVERSITY

High School Diploma -

DONALD M. PAYNE TECH

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