KAO Z. XIONG
Milwaukee
Summary
Dynamic professional with a friendly demeanor and strong customer service skills, experienced as an Insurance Agent at Adviser of America. Proven ability to build client relationships and provide tailored insurance solutions, enhancing client satisfaction. Adept at problem-solving and multitasking, ensuring compliance and accuracy in all transactions.
Overview
19
19
years of professional experience
Work History
SHC
I-LIFE
01.2025 - Current
- provided care for close relatives and family members who need care and support.
Amazon Flex-Driver
Amazon
03.2023 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Insurance Agent
Adviser of America
04.2012 - 06.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Agent
American National Insurance Company
08.2006 - 06.2012
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Education
Bachelor of Arts - Business Administration
LAKELAND COLLEGE
Sheboygan, WI05-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
Timeline
SHC
I-LIFE
01.2025 - Current
Amazon Flex-Driver
Amazon
03.2023 - Current
Insurance Agent
Adviser of America
04.2012 - 06.2017
Insurance Agent
American National Insurance Company
08.2006 - 06.2012
Bachelor of Arts - Business Administration
LAKELAND COLLEGE
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