Kapaliella Van Lenten
UT
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
4
4
years of professional experience
Work History
Customer service
VSR, UCCU
09.2023 - Current
- Did transfers for members
- Took payments
- Set up automatic payments
- Helped members with fraud
- Promoted after 9 months to Virtual Service Representative ITM
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Performed teller duties
- Helped members through emails, chats, and secure messages
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Waitress
Steak Express
07.2020 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Hostess
Ruby River
06.2022 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
Assistant
Hair by Miap
07.2020 - 08.2023
- Greeted guests in with friendliness and professionalism.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Effectively managed appointment scheduling to optimize stylist availability and minimize downtime between clients.
- Enhanced client satisfaction by providing personalized hair care recommendations based on individual needs.
- Completed comprehensive training in various styling techniques, enhancing the range of services provided within the salon.
- Provided exceptional customer service by promptly addressing any issues or concerns raised during appointments or consultations.
- Coordinated social media promotions, increasing audience engagement and listenership.
Sales Associate
Forever21
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Communications
Utah Valley University
Orem, UT05.2027
High School Diploma -
Timpview
Provo, UT05.2023
Skills
- Problem solving
- Communication
- Teamwork
- Customer Service
- Training
- Team Leadership
- Banking
- Organization
- Social Media
- Customer Engagement
References
- Mia Pulham, Owner of Hair by Miap, Boss, (801)471-6217
- Tyanna Whitten, Mother of children I nannied for, (385)219-5440
- Al Anderson, Owner of Steak Express, Boss, (801)960-5904
Timeline
Customer service
VSR, UCCU
09.2023 - Current
Hostess
Ruby River
06.2022 - 09.2023
Sales Associate
Forever21
11.2021 - 01.2022
Waitress
Steak Express
07.2020 - 12.2023
Assistant
Hair by Miap
07.2020 - 08.2023
No Degree - Communications
Utah Valley University
High School Diploma -
Timpview
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