Kapil Adhikari
San Francisco,CA
Summary
Starting of my introduction I am really energetic person with positive attitude with punctuality regarding my works. Adept at elevating customer experiences and streamlining store operations, I significantly improved customer satisfaction at every locations I worked. With a blend of problem-solving and multitasking skills, I led myself to exceed performance goals. My expertise in customer service management and organizational abilities set me apart, showcasing a proven track record of success in fast-paced retail environments.
Overview
3
3
years of professional experience
Work History
Store Manager
Smoke Xpress
02.2023 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Store Associate
Discount Store
01.2022 - 10.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Food Service Worker
Chartwells Compass Group
09.2021 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associate Of Applied Science - Computer Science
City College of San Francisco
San Francisco, CABachelor Of Computer Science - Computational Science
University of Toledo
Toledo, OH12.2021
High School - Computer Science
Aroma English Secondary School
Chitwan Nepal09.2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
Languages
English
Native or Bilingual
Hindi
Full Professional
Spanish
Limited Working
Nepali
Native or Bilingual
Timeline
Store Manager
Smoke Xpress
02.2023 - 08.2024
Store Associate
Discount Store
01.2022 - 10.2022
Food Service Worker
Chartwells Compass Group
09.2021 - 12.2021
Associate Of Applied Science - Computer Science
City College of San Francisco
Bachelor Of Computer Science - Computational Science
University of Toledo
High School - Computer Science
Aroma English Secondary School
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