Kapil Sharma
Los Angeles,CA
Summary
Proven security professional with a track record of enhancing safety and customer satisfaction at Guardiance Security Service. Excelled in emergency response, risk assessment, and team leadership, significantly improving security protocols. Skilled in problem-solving and customer service, achieving top performer status by consistently exceeding sales targets. Demonstrates exceptional attention to detail and teamwork abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scurity
Guardiance Security Service
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Indiana National Guard
07.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Sales Agent
Pharmacyclics
02.2019 - 03.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Education
Bachelor In Pharmacy - Pharmaceutical Marketing And Management
04.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Computer Skills
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Certification
2 National table tennis games
Mountain tracker
Physical therapy
CPR , First aid certificate
Languages
Hindi , Panjabi
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary
Timeline
Scurity - Guardiance Security Service
01.2024 - Current
Security Officer - Indiana National Guard
07.2022 - 06.2023
Sales Agent - Pharmacyclics
02.2019 - 03.2020
Supreme Senior Secondary School - Bachelor In Pharmacy, Pharmaceutical Marketing And Management
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