Kapil Sharma
Dallas
Summary
Strategic and results-driven Engineering Operations Director with 14+ years of progressive leadership in global reliability, facilities, project management, and maintenance programs. Proven record in leading cross-functional teams across 275+ Amazon sites in North America, and globally coordinating with Amazon teams in the EU, the UK, and India. Delivered over $125 million in cost savings in 2025 alone, achieving Amazon’s annual target within three months. Expertise in business transformation, client engagement, and operational strategy, with an MBA in Business Analytics. Skilled at building strong stakeholder relationships, navigating ambiguity, and delivering measurable results across geographies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FM Engineering Ops Director
CBRE - Amazon Account
Dallas
10.2022 - Current
- Lead strategic delivery of reliability, Automation, Training and CI programs across 275 Amazon sites in North America, managing a high-performing team.
- Achieved $125 M in cost savings in 2025, meeting over 600% of Amazon’s annual cost optimization goal within three months.
- Delivered an additional $22.4M in cost savings in 2024 through network-wide CI initiatives, standardization, and waste elimination.
- Spearheaded Amazon Maintenance System (AMS) rollout across North America in partnership with Amazon teams in EU, India, and UK, driving standardization and improved uptime.
- Led MHE spare parts cost optimization, significantly reducing material spend while improving availability.
- Modeled operational data to support executive decision-making, forecasting, and process streamlining across maintenance and procurement.
- Designed and delivered engineering projects that boosted revenue by enhancing system uptime and minimizing production downtime.
- Developed and launched the Reliability Excellence Dashboard (TCPA, MTTR, MTBF) to enable data-driven decisions and visibility.
- Organized national reliability summits and led weekly cross-functional calls to foster CI culture and performance alignment.
- Championed continuous improvement and operational excellence, resulting in leaner workflows, improved productivity, and higher customer satisfaction.
- Maintained PRM and CapEx budget discipline, led technical vendor negotiations, and aligned engineering strategy with Amazon’s evolving business needs.
Reliability Program Manager
CBRE , Amazon Account
Ottawa
07.2021 - 09.2022
- Led a multidisciplinary team of 14 professionals, including PdM SMEs, CMMS experts, planners, and inventory specialists, to drive Amazon’s reliability initiatives across legacy sites.
- Designed and executed a PdM training and skill development framework, boosting technician capability and operational compliance.
- Developed a BOM dashboard using MTBF/MTTF data to improve spare parts availability and reduce downtime across the network.
- Partnered with Operations, Maintenance, and Engineering teams to enhance asset criticality ranking, installation quality, and long-term equipment health.
- Managed KPIs, including OEE, backlog, PM/PdM completion, and budget adherence, driving performance visibility and accountability.
- Led failure analysis and FMEA-based RCA efforts, collaborating with Amazon’s central reliability team to implement permanent corrective actions.
- Improved inventory and maintenance planning systems, ensuring resource optimization and compliance with safety and operational standards.
- Delivered data-driven ROI analyses and senior leadership presentations to support strategic decision-making and material efficiency.
Reliability and Continuous Improvement Manager
AV Terrace Bay - Pulp Mill
Terrace Bay
04.2019 - 06.2021
- Led the Pulp Cost Reduction CI Project, achieving a 10% cost reduction per ton and saving the mill $150,000 per day through maintenance and process optimization.
- Designed and implemented ROI-based reliability strategies for critical assets, leveraging MTTR/MTBF data and predictive maintenance tools.
- Rolled out a comprehensive PM/PdM and oil analysis program, improving equipment reliability and minimizing unplanned failures.
- Executed audit programs for lubrication, spare parts, and maintenance practices, aligning with industry best standards.
- Delivered actionable RCA and FMEA-based improvements, including a DMAIC-led bleach plant optimization project.
- Enhanced spares planning using MTBF/MTTF modeling, reducing procurement delays and improving cost efficiency.
- Provided KPI reporting and strategic insights to leadership, supporting long-term asset management goals.
- Awarded Employee of the Year – Global (2020) for impactful contributions and leadership in reliability transformation across the pulp mill industry.
HVAC Control System Specialist
Barcold Controls Ltd, Ainsworth Company
Thunder Bay
05.2018 - 05.2019
- Delivered HVAC system commissioning and diagnostics across complex facilities including airport hangars and government buildings, supporting
CBRE as a third-party service provider. - Secured and supported CBRE's HVAC service contract through technical
leadership, performance reliability, and strong client relations. - Led energy optimization and preventive maintenance projects, enhancing system efficiency and minimizing breakdown risks.
- Conducted root cause analysis and troubleshooting for mechanical and control systems, resolving mission-critical issues.
- Prepared and presented technical proposals and reports, contributing to client trust and repeat business.
Maintenance & Reliability Engineer
Jainam Enterprise Ltd. Paper Mill
Ahmedabad,
02.2013 - 08.2016
- Led condition monitoring and PdM implementation for critical assets, reducing downtime, and boosting equipment reliability.
- Delivered root cause and FMEA-based solutions on lamination and slitter systems, improving production stability.
- Managed client-driven projects from planning to execution, consistently delivering high-quality outcomes and building long-term trust.
- Brought in repeat business from paper industry clients by enhancing system uptime, process efficiency, and reporting accuracy.
- Directed shutdown execution and maintenance strategy, minimizing delays and maximizing plant output.
- Mentored junior technicians and implemented a data-driven testing database to support faster diagnostics and client reporting.
Technical Specialist
Skoda - Volkswegan Group
Ahmadabad
07.2011 - 01.2013
- Provided technical assistance to clients by troubleshooting system
problems. - Collaborate with engineering teams in India, the Czech Republic, and
Germany to design and implement improvements in manufacturing
processes. - Develop and maintain comprehensive technical documentation,
including service manuals and repair guidelines, to enhance technician
efficiency and accuracy. - Analyze warranty data and customer feedback to identify trends and
recommend solutions, driving continuous improvement initiatives. - Perform root cause analysis on manufacturing faults and provide detailed
reports to identify the source of issues and recommend corrective actions.
Education
MBA - Business Analytics
Carleton University
Ottawa, ON, CanadaBachelor of Technology - Mechanical Engineering
Singhania University
IndiaSkills
- Global Team Leadership and Mentoring
- Business Growth & Value Creation through Client-Centric Solutions
- Strategic Planning and Program Optimization
- Client Relationship Management & Stakeholder Engagement
- Continuous Improvement (CI) & Lean Six Sigma (Green & Black Belt)
- Reliability Engineering
- Project Management and Capital Project Execution
- Budgeting, ROI Analysis & Cost Reduction
- Contract Negotiation and Vendor Sourcing
- Change Management & Policy Implementation
- SMRP Body of Knowledge & Total Productive Maintenance (TPM)
- Data Analytics & Decision Support Dashboards
- Root Cause Analysis (RCA) and FMEA
- SAP, EAM & CMMS Expertise
- Exceptional Communication & Cross-functional Alignment
Certification
- Licensed Level-1 , Airborne ultrasound. ID: UETNA20220675
- Masterclass Maintenance and Reliability best practices with SMRP body of knowledge Training - 2022
- TPM Certified. ID: 84510879
- Licensed General engineering and maintenance practices issued in 2009 by Director general of civil aviation, Government of India.
- Licensed Aircraft rules and regulation issued in 2008 by Director general of civil aviation, Government of India.
- Certified lean six sigma green belt. ID: 72332988
- Certified ISO Level-1 Machine Lubricant Analyst issued by International Council for Machinery Lubrication. ID: MLA 1 -012725.
- SAS Programming 1 : Essentials
- Lean Six Sigma Black Belt : Credential ID 81168700
- Lean Six Sigma Green Belt : Credential ID 72332988
- Project Management Professional Course
Timeline
FM Engineering Ops Director
CBRE - Amazon Account
10.2022 - Current
Reliability Program Manager
CBRE , Amazon Account
07.2021 - 09.2022
Reliability and Continuous Improvement Manager
AV Terrace Bay - Pulp Mill
04.2019 - 06.2021
HVAC Control System Specialist
Barcold Controls Ltd, Ainsworth Company
05.2018 - 05.2019
Maintenance & Reliability Engineer
Jainam Enterprise Ltd. Paper Mill
02.2013 - 08.2016
Technical Specialist
Skoda - Volkswegan Group
07.2011 - 01.2013
MBA - Business Analytics
Carleton University
Bachelor of Technology - Mechanical Engineering
Singhania University