Kapiolani (Lani) Falaniko

• Supervised daily operations to ensure productivity and compliance with safety standards.
• Trained and mentored team members to enhance performance and operational efficiency.
• Implemented process improvements that streamlined workflows and reduced downtime.
• Coordinated shift schedules to optimize staff allocation based on demand and workload.
• Oversaw transportation operations, ensuring compliance with safety regulations and industry standards.
• Developed efficient routing strategies to optimize delivery schedules and reduce operational costs.
• Trained and mentored staff on best practices in logistics and supply chain management.
• Analyzed key performance indicators, driving improvements in delivery times and customer satisfaction rates.
• Led cross-functional teams to coordinate large-scale shipping projects, enhancing collaboration across departments.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
• Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
• Communicated with customer service and sales teams to improve productivity and service ratings.

• Responsible for all client communications, conflict resolution, and compliance on client deliverable and revenue.
• Ensures that client issues are dealt with in an efficient manner, and any difficulties that may arise.
• Responsible for front line dispatch, customer retention, hiring, training and team building, approves change orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Route consolidation and management aware and in pursuit of opportunities for account growth and new business.
• Communicates the client's goals and represent the clients interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team presentation and set proper client expectations.
• Payroll, time sheets, approve/deny time off request, maintain coordination of employee schedule and review
• Attend, prepare conduct meeting for next revenue and going over KPI and solutions.

• Handled Burglary, Medical, Fire and Secured Radiation offsite monitoring.
• Verify alarms, dispatch appropriate agents ( police, fire, EMT, technicians etc,) and notify customer(s). , adding and
• Provide heavy data entry service customers, account holders and dealers in correcting, updating and cancellations.
• Maintain strict confidentiality by obtaining passwords and following security to protect customer and dealer information.
• Providing great customer service by handling incoming calls to include cancellations, after-hour emergency service.
• Completed/Certified: Initial Sentry - RMS Law Enforcement, Radiation Safety Officer & Offsite Monitor Training

• Serving a 300 public based facility for Women, Children and their family pets, that suffers from Domestic Violence, Mental Health and Economic Crisis.
• Providing individual service plan and assessments for Health, Mental, Housing, Basic Life Skills and Job recovery.
• HMIS knowledgeable, community network alliance activity
• Case management, ISP and Assessment
• Maintain confidentiality records, update and document daily activities, conduct house meetings, operate a safe and conditional facility up to code.
• Manage and resolve conflicts, enforce rules and policies to ensure the safe and orderly operation of the facility.
• Manage rest periods and meal breaks for subordinate staff, and conducting training and staff meetings.

• Manage heavy phone lines, date entry, and customer service.
• Register new, update and process Tow
• Provide dispatching services for routes using computers text, 2-way radio, phones to drivers with request for GPS or law enforcement
• Communicate and manage impound orders for Law enforcement and
• clientele.
• Handle cash and card payments for impounded vehicles.

• Greet customers, check in/out passengers and assigning seats, check in and tag baggage,
• Communication with Air control, ramp agents and pilot coordinate safety and manifest
• Enter heavy data-entry and answer/direct calls.
• Handling money and credit card transactions for ticket reservations, cancellations,
• alterations, and informing customers when a flight has been delayed or cancelled.
• Diffuse stressed customers by phone and in person preparing to solve customer
• problems (when possible) quickly as they arise.
• Dispatch and create routes for bus drivers and curbside coordinate between passengers

and buses.

• Process and adjustments on medical, vision and dental claims (200 per day quota).
• Answer incoming calls and questions providing information regarding claims and/or
• insurance coverage benefits.
• Make outgoing calls to Doctor’s office for any prior authorization and referrals.
• General office duties with faxing, copying and scanning confidential letters sent.