Kapreshia Greenwood
Atlanta,US
Summary
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service ,Patient Access
Patient Health Staffing
03.2022 - 11.2025
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Managed a high volume of 250 or more incoming calls and emails, consistently meeting or exceeding response time goals and also worked hybrid.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns and self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Certified Nursing Assistant CNA
Prosper Home Care
02.2022 - 12.2024
- Provided compassionate patient care, assisting with daily living activities and mobility support.
- Assisted residents with ADLS to ensure poor grooming, ambulation, and checked to see if their diets were accurate.
- Can operate hoyer lift and sit and stand according to their care plan
- Assisted nursing staff with medical procedures and patient assessments also did charting at 100%
- Provided compassionate care and support to patients in daily living activities.
Education
High School Diploma -
Patrick Henry High
Certified Nursing Assistant -
Malik College
Tucker, GASkills
- Long-term care facility experience
- First aid certification ,Basic life support
- Computer skills
- Sanitation
- Rehabilitation and recovery (patient care)
- Direct patient care
Certification
- Certified Nursing Assistant
- Driver's License
- CNA
Timeline
Customer Service ,Patient Access
Patient Health Staffing
03.2022 - 11.2025
Certified Nursing Assistant CNA
Prosper Home Care
02.2022 - 12.2024
High School Diploma -
Patrick Henry High
Certified Nursing Assistant -
Malik College