Kapri Davis
Customer Service Specialist
Jackson,MS
Summary
Committed to delivering exceptional service and maximizing customer satisfaction. Skilled in implementing customer service best practices to address diverse needs and provide optimal solutions. Adept at exploring various approaches to ensure exceptional support and exceed expectations. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in fast-paced settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Personal Shopper
Instacart Shoppers
12.2023 - 07.2024
- Utilize Instacart mobile application to fulfill orders, recommend substitutions, and communicate with online customers.
- Ability to accurately follow shopping list, and instructions provided by clients or employer.
- Efficiently planning routes and completing shopping list with specified time frames.
- Carefully bagged groceries to preserve product quality, separating fragile items, and maintaining proper temperature for perishables.
- Adhere to clean and sanitary shopping practices, minimizing product handling, and utilizing safety kit for Customer and personal protection.
- Shopped at designated stores, verified replacement items, selected, and fresh produce, and meat.
- Keeping track of receipts, managing budgets, and ensuring the timely delivery of purchases.
- Providing friendly and helpful service, addressing inquiries and ensuring customer satisfaction.
- Ability to handle unexpected issues during shopping trips, such as out of stock items or payment discrepancies, finding suitable solutions.
- Maintain a high customer satisfaction rate exceeding 93%.
Shift Supervisor
Boston Market
06.2020 - 04.2021
- Supervised employees to ensure high-quality food and service were provided to all customers.
- Trained, directed, and organized work and training opportunities for cashiers and master sandwich and meat carvers
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Prepared food orders accurately and efficiently based on customer requests
- Used system software to forecast customer traffic and selection for food preparation to eliminate food waste
- Developed rapport with customers and suggested additional items to increase revenue
- Accurately received payment by cash, credit card, coupons, and automatic debits.
- Increased customer satisfaction and store revenue by 20% by creating strategic marketing plan during pandemic.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Opened and closed store while restocking supplies, cleaning work areas, performing food preparation tasks, and reconciling money.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Counted money in cash drawer and safe at the beginning and end of shifts to ensure amounts are correct and have adequate change.
Elderly Caregiver
Cedar Bluff Assisted Living & Memory Care
09.2019 - 04.2020
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Resolved issues and conflicts among residents, fostering harmonious living environment.
- Facilitated mobility, aiding residents in moving around to promote physical health.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
Event Security Officer
STAFFPRO
09.2019 - 09.2019
- Provided quality customer service by greeting patrons and answering questions about ticket purchases and sales promotions.
- Maintained accurate records of employees' attendance, placement, check-in and check-out times from various security.
- Operated detecting devices to screen individuals and prevent passage of prohibiting articles into public areas.
- Trained employees to properly performed searches for weapons and contraband to ensure safety of guest members.
- Assisted in training new event security officers, sharing expertise and best practices to improve overall team knowledge and performance.
- Resolved guest members issues during searches in a calm professional manner.
- Followed established procedures related to physical and protective searches.
- Participated in staff meetings, special events, and professional development activities.
- Adapted quickly to changing circumstances during events, demonstrating flexibility and resilience under high-pressure situations.
- Contributed to a positive event experience for attendees through professional interactions and courteous service.
- Detected suspicious activities or persons early on through keen observation skills, subsequently preventing possible incidents from escalating further.
Union Station Platform Security
Allied Universal Security Services
02.2019 - 05.2019
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Investigated incidents and wrote reports.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Decreased customer complaints by courteously addressing concerns related to tickets or travel policies.
- Performed routine equipment inspections, promptly reporting any malfunctions or discrepancies for timely resolution.
- Ensured a smooth boarding experience, carefully verifying passengers'' tickets and identification.
- Streamlined the ticket checking process with exceptional attention to detail and accuracy.
- Supported wheelchair-bound travelers, ensuring their safe and comfortable boarding experience.
- Upheld stringent security protocols by diligently confirming traveler identities before granting access to transportation services.
- Promoted a positive work environment, collaborating closely with fellow team members to achieve common goals.
Warehouse Security
Allied Universal Security
12.2017 - 03.2018
- Maintained professional attitude and followed all company procedures and protocols while answering customer questions and validating ticket.
- Monitored employee activity to alleviate possibility of theft of electronics and breach of sensitive information.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Responded to unsafe and suspicious activity and coordinated resolutions with security team, local police department, and supervisor
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Communicated in-person and by phone with staff about changes in location and departure times.
- Patrolled property areas via bicycle and company vehicle and ensured all loading docks were closed.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Reported and documented incidents of property damage, theft, suspicious activity, and presences of unauthorized persons.
Education
Bachelor of Science - Business Administration
Colorado Technical University-Online
Colorado Springs, CO 01.2024 - Current
Certificate of Advanced Private Security Specialist - Advance Security
Hacienda La Puente Adult Education
La Puente, CA 05.2017 - 06.2017
High School Diploma - undefined
Ganesha High School
Pomona, California 08.2014 - 06.2016
Skills
Microsoft Office Suite
Effective Communication
Complaint Resolution
10-Key Data Entry
Leadership
Problem-Solving
Cooking
Food Service
Cash Handling
Food Production
Food Safety
Supervising Experience
Typing
Food Preparation
Food Handling
Shift Management
Cleaning Experience
Microsoft Word
Office Management
POS
Customer service
Mobile devices
Sales
Restaurant experience
Cash register
Sanitation
Warehouse experience
Produce Experience
Microsoft Windows
Help Desk
Security patrol expertise
Public security knowledge
Security equipment
Emergency response
Report writing
Metal detector operation
Detail-oriented
Weapons training
First aid and CPR certified
Certification
OSHA 30, 03/31/28
Additional Information
At the departure of my last employment at Boston market in 2020 Two 2023, I encountered financial hardships due to the pandemic and having to relocate. In the beginning of 2023 I relocated to Jackson Mississippi where I reside currently, as well as starting the family. After the birth of my baby in December 2023, I enrolled into Colorado Technical University online to pursue Bachelors of Science in Business Administration. Maintaining my enrollment I pursued to be a independent contractor through Instacart.
Assessments
- Customer focus & orientation, Proficient, 03/01/24
- Cooking skills: Basic food preparation, Proficient, 03/01/24
- Food service: Customer situations, Proficient, 08/01/22
- Food service: Customer situations, Proficient, 03/01/24
Willingtorelocate
- Ridgeland, MS
- Hinds County, MS
- Jackson, MS
Personal Information
Authorized To Work: US
Timeline
Bachelor of Science - Business Administration
Colorado Technical University-Online
01.2024 - Current
Personal Shopper
Instacart Shoppers
12.2023 - 07.2024
Shift Supervisor
Boston Market
06.2020 - 04.2021
Elderly Caregiver
Cedar Bluff Assisted Living & Memory Care
09.2019 - 04.2020
Event Security Officer
STAFFPRO
09.2019 - 09.2019
Union Station Platform Security
Allied Universal Security Services
02.2019 - 05.2019
Warehouse Security
Allied Universal Security
12.2017 - 03.2018
Certificate of Advanced Private Security Specialist - Advance Security
Hacienda La Puente Adult Education
05.2017 - 06.2017
High School Diploma - undefined
Ganesha High School
08.2014 - 06.2016
OSHA 30, 03/31/28
Driver's License, 03/31/28
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