Kaprice Bates
Charlotte,NC
Summary
Results-driven General Manager with over 5 years of experience leading operations, managing teams, and driving business growth in fast-paced environments. Proven ability to oversee daily business functions, implement strategic initiatives, and improve customer satisfaction and revenue. Skilled in team leadership, budgeting, staff development, and performance optimization. Adept at fostering a positive work culture and maintaining high operational standards. Committed to achieving company goals while ensuring efficient, customer-focused service.
Overview
9
9
years of professional experience
Work History
General Manager
Harlem Nights Restaurant
10.2023 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Relationship Banker
TD Bank
01.2020 - 10.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Opened and managed checking, savings, and CD accounts for customers
- Educated clients on loans, credit cards, and other financial products
- Processed deposits, withdrawals, and wire transfers with accuracy
- Stayed current on banking policies and regulatory requirements
- Identified and addressed customer needs with tailored banking solutions
- Promoted product adoption through strategic cross-selling
- Assisted with loan applications and ensured documentation accuracy
- Built strong client relationships through personalized service
- Resolved customer issues promptly and professionally
- Maintained accurate transaction records and balanced cash drawers
- Contributed to branch goals by consistently meeting performance metrics
Front Desk Receptionist /Front Desk Concierge
Skyhouse Apartments
01.2020 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Welcomed residents and guests with professionalism and warmth
- Served as the main contact for resident services and requests
- Coordinated bookings for housekeeping, dry cleaning, and pet services
- Made reservations for dining, entertainment, and travel
- Handled package deliveries and maintained secure storage systems
- Reserved amenity spaces and monitored building access overnight
- Maintained detailed logs of incidents and resident interactions
- Supported move-in/move-out and onboarding procedures
- Responded promptly to inquiries, complaints, and emergencies
- Ensured lobby and common areas remained presentable at all times
Lead Night Auditor
Pontchartrain Hotel
10.2016 - 01.2020
- Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.
- Ensured compliance with local and federal regulations by accurately maintaining and reporting all required financial information during overnight shifts.
- Boosted revenue with upselling tactics, offering guests additional services and amenities during checkins.
- Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
- Greeted and assisted guests with late check-ins, check-outs, and reservations
- Balanced and reconciled daily financial transactions and reports
- Audited and verified accuracy of guest accounts and hotel revenue
- Distributed end-of-day financial reports to management
- Ensured guest and property safety during overnight hours
- Processed payments, room charges, and adjustments accurately
- Operated front desk software, POS systems, and accounting tools
- Communicated with housekeeping and maintenance as needed
- Provided wake-up calls and general information to guests
- Performed nightly data backups and relayed updates to morning staff
- Operated Opera and Fidelio
Education
Cosmetology License -
Dooby Shop
Charlotte, NC09-2023
North Mecklenburg Highschool
Huntersville, NC06-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Goal setting
- Employee scheduling
- Deadline oriented
- Customer retention
- Process improvements
- Strategic planning
- Vendor relationships
- Performance improvement
- Employee development
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved product issue through consumer testing.
Timeline
General Manager
Harlem Nights Restaurant
10.2023 - 06.2025
Relationship Banker
TD Bank
01.2020 - 10.2023
Front Desk Receptionist /Front Desk Concierge
Skyhouse Apartments
01.2020 - 11.2020
Lead Night Auditor
Pontchartrain Hotel
10.2016 - 01.2020
Cosmetology License -
Dooby Shop
North Mecklenburg Highschool
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