Kaprice Carter
Champaign,IL
Summary
Detail-oriented professional with a strong background in customer service and time management. Experienced in training new staff and resolving issues promptly. Committed to maintaining a well-organized front-end area and elevating customer satisfaction. Resourceful Front End Associate known for high productivity and efficient task completion. Skilled in customer service, sales strategies, and inventory management. Excel in communication, teamwork, and adaptability to ensure smooth front-end operations and positive customer experiences. Dedicated Front End Associate with strong customer service and problem resolution skills. Proven ability to train new associates and enhance the shopping experience through effective communication and time management.
Overview
2
2
years of professional experience
Work History
Front End Associate
Suzie Gains
Champaign, Illinois
11.2023 - 11.2025
- Trained new front-end associates on checkout procedures and customer service best practices.
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions accurately at the checkout counter.
- Restocked inventory and monitored product levels regularly.
- Provided exceptional customer service to enhance shopping experience.
- Handled customer complaints and resolved issues promptly.
- Maintained clean and clutter-free front-end area.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Verified accuracy of pricing signs throughout store.
- Organized backroom storage areas according to company standards.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Ensured pricing is correct and applied discounts and loyalty programs appropriately.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Coordinated with sales associates to manage queue lines and minimize wait times.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Recommended, selected and located merchandise based on customer desires.
- Processed customer transactions and provided excellent customer service.
Education
High School Diploma -
Central High School
Champaign, IL11-2025
Skills
- Customer service
- Problem resolution
- Time management
- Product restocking
- Team training
- Product and service sales
References
References available upon request.
Timeline
Front End Associate
Suzie Gains
11.2023 - 11.2025
High School Diploma -
Central High School