Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaprice Jackson

Fort Worth,TX

Summary

Dynamic retail professional with proven expertise in customer service and cash handling, honed across roles at Daiso USA and other notable retailers. Excelled in team collaboration and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in multitasking and communication, adept at fostering positive customer experiences and streamlining store operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Daiso USA
06.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Shift Manager/Key Holder

Aldo Shoes
02.2024 - 06.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.

Seasonal Worker

Macy's
12.2023 - 01.2024
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.

Shift Manager/Key Holder

Miniso
11.2022 - 11.2023
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Counted registers and cleaned and secured shop at end of shift.

Food Service Worker

McDonald's
02.2022 - 09.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Education

Tarrant County College District
Fort Worth, TX

High School -

Harmony School of Innovation
Fort Worth, TX

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Exceptional customer service
  • Cash Handling
  • Flexible Schedule
  • Stocking and Receiving
  • Verbal/written communication
  • Store Opening and Closing

Certification

  • Social Media Marketing

Timeline

Sales Associate

Daiso USA
06.2024 - Current

Shift Manager/Key Holder

Aldo Shoes
02.2024 - 06.2024

Seasonal Worker

Macy's
12.2023 - 01.2024

Shift Manager/Key Holder

Miniso
11.2022 - 11.2023

Food Service Worker

McDonald's
02.2022 - 09.2022

Tarrant County College District

High School -

Harmony School of Innovation

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Kaprice Jackson