Kaprice Johnson
11060 Pebble Ridge Dr,GA
Summary
Dynamic Sales Specialist with a proven track record at Kabobs, excelling in relationship building and sales process optimization. Leveraged strong customer service skills to enhance client satisfaction and drive store performance. Recognized for implementing effective inventory management strategies, resulting in improved product visibility and increased sales engagement.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Sales Specialist
Kabobs
09.2023 - 09.2025
- Developed product knowledge to effectively assist customers with inquiries and recommendations.
- Executed daily sales strategies to enhance customer engagement and drive store performance.
- Collaborated with team members to optimize inventory management and product displays.
- Conducted market research to identify customer preferences and inform promotional strategies.
- Implemented customer feedback mechanisms to improve service quality and satisfaction levels.
- Trained new staff on sales techniques and company policies, fostering a collaborative environment.
- Analyzed sales data to identify trends, informing adjustments in merchandising approach.
Guest Experience Agent
JW Marriott
09.2022 - 09.2023
- Enhanced guest satisfaction by resolving inquiries and issues promptly.
- Developed and implemented training programs for new team members to ensure service excellence.
- Streamlined check-in/check-out processes, reducing wait times and improving operational efficiency.
- Collaborated with cross-functional teams to create memorable guest experiences through tailored services.
Teller
Heritage Bank
09.2018 - 07.2020
- Led initiatives to enhance customer service and satisfaction through process improvements.
- Mentored junior staff on banking procedures and compliance regulations.
- Analyzed financial data to identify trends and provide actionable insights for decision-making.
- Developed training materials to support onboarding processes for new employees.
- Streamlined account management processes, resulting in increased operational efficiency.
- Implemented risk assessment strategies to minimize financial exposure for clients and the bank.
- Ensured compliance with banking regulations by conducting regular audits and assessments of procedures.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Processed daily transactions accurately and efficiently for diverse customer needs.
- Assisted customers with account inquiries, ensuring exceptional service and satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation procedures.
- Trained new tellers on system operations, customer service standards, and compliance regulations.
- Monitored compliance with banking regulations, safeguarding customer information and institutional integrity.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Representative
Publix Supermarkets
09.2008 - 2018
- Resolved customer inquiries and issues, ensuring satisfactory resolutions in a fast-paced environment.
- Assisted customers with product selection and promotions, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, maintaining cash handling integrity.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Trained new staff on customer service protocols and store policies, fostering a knowledgeable team environment.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
- Led initiatives to enhance store layout and signage, contributing to an inviting shopping atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Trained new employees on customer service protocols and store operations.
- Oversaw daily operations of the customer service desk, optimizing workflow efficiency.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Science - Business Administration
Southern Crescent Technical College
Griffin, GAHigh School Diploma - Basic Academics
Forest Park High School
Forest Park, GA 08.2002 - 05.2006
Skills
Relationship building
Client relations
Customer service and care
Upselling and cross selling
Team collaboration
Sales expertise
Cash handling
Cold calling
Sales process optimization
Telemarketing expertise
Account management
Call center operations
Objection handling
Inventory maintenance
Inquiry handling
Complaint resolution
Timeline
Sales Specialist
Kabobs
09.2023 - 09.2025
Guest Experience Agent
JW Marriott
09.2022 - 09.2023
Teller
Heritage Bank
09.2018 - 07.2020
Customer Service Representative
Publix Supermarkets
09.2008 - 2018
High School Diploma - Basic Academics
Forest Park High School
08.2002 - 05.2006
Associate of Science - Business Administration
Southern Crescent Technical College