Kaprice Mays
Columbus,OH
Summary
Experienced Property Manager with 5+ years of multi-site experience overseeing conventional residential communities and 12+ years of customer service and leadership experience. Proven track record of driving operational discipline, consistent community presentation, and strong resident experience across multi-site portfolios. Experienced in leading onsite teams, managing budgets and vendors, and monitoring KPIs to support occupancy, renewals, expense control, and NOI performance. Known for high standards, professional resident engagement, and accountability for asset results.
Overview
13
13
years of professional experience
Work History
Multi-Site Property Manager
Link Property Management
Columbus, OH
01.2023 - Current
- Oversee daily operations across a multi-site portfolio of conventional apartment communities, ensuring consistency in service delivery, asset standards, and financial performance.
- Lead and develop onsite teams across leasing, maintenance, and resident services, reinforcing accountability, expectations, and performance consistency.
- Drive occupancy and renewal performance through disciplined leasing execution, resident engagement, and market-aligned pricing.
- Manage the resident experience end-to-end, including proactive communication, professional issue resolution, and structured escalation handling.
- Own the annual operating budget, monitor expenses, and track key performance indicators impacting NOI, occupancy, delinquency, and turn times.
- Manage vendor relationships with clear expectations for quality, response time, and cost control.
- Oversee make-ready and unit turn processes to ensure timely rent readiness and presentation standards.
- Perform delinquency management, collections, and attend eviction hearings in compliance with policy and Fair Housing regulations.
- Conduct routine inspections to maintain curb appeal, cleanliness, and adherence to community standards.
Property Manager
KB Ohio Properties
Columbus, OH
12.2020 - 01.2023
- Managed operations for a 202-unit multi-site conventional apartment portfolio, overseeing leasing, maintenance coordination, and resident services.
- Improved occupancy through structured leasing practices and attention to community presentation.
- Maintained operations within approved financial targets, supporting overall asset performance.
- Coordinated vendors and supervised unit turns to meet readiness timelines and quality expectations.
- Led collections and eviction processes while maintaining professional communication and consistent enforcement of standards.
- Ensured compliance with Fair Housing regulations, company policies, and operational standards.
Call Quality Specialist
Alliance Data
Columbus, OH
01.2017 - 10.2019
- Supported and evaluated customer interactions to ensure adherence to service standards, compliance requirements, and quality metrics.
- Resolved escalated concerns through structured communication and professional judgment.
- Partnered with leadership to reinforce consistency and performance expectations.
Customer Service Representative
Alliance Data
Columbus, OH
03.2013 - 01.2017
- Assisted customers in a regulated financial environment, handling account inquiries, billing accuracy, and payment processing.
- Educated customers on account features to support retention and performance goals.
- Maintained high customer satisfaction while adhering to compliance, quality, and policy guidelines.
Education
High School Diploma -
Skills
- Multi-Site Property Operations
- Budget Ownership & Expense Control
- KPI Monitoring & NOI Performance
- Occupancy & Renewal Management
- Resident Experience & Service Standards
- Community Presentation & Inspections
- Vendor & Contract Management
- Professional Escalation Handling
- Make-Ready & Unit Turn Oversight
- Team Leadership & Accountability
- Fair Housing Compliance
- Entrata
- Microsoft Word
- Excel
Systems And Technical Skills
- Entrata
- Microsoft Word
- Excel
Timeline
Multi-Site Property Manager
Link Property Management
01.2023 - Current
Property Manager
KB Ohio Properties
12.2020 - 01.2023
Call Quality Specialist
Alliance Data
01.2017 - 10.2019
Customer Service Representative
Alliance Data
03.2013 - 01.2017