Kapriece Goynes
Marshall,TX
Summary
Results-driven communication professional with valuable experience in developing and implementing effective communication strategies. Proven success in enhancing organizational messaging and brand voice. Known for strong team collaboration and adaptability, with expertise in strategic planning and media relations.
Overview
4
4
years of professional experience
Work History
Electrical Test Engineer
Prysiam Group
02.2022 - 09.2023
- Assisted in root cause analysis efforts, identifying potential failure modes during testing processes to prevent future issues from occurring.
- Kept equipment operational by following manufacturer's instructions and established procedures and requesting repair service.
- Verified product quality by designing electrical testing methods and testing finished products and system capabilities.
- Reduced testing time with the optimization of test setups and efficient troubleshooting techniques.
Sell Representative
S4 Communications
07.2021 - 08.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
(QT) Quility Control
Dirt Cheap Warehouse
10.2019 - 05.2020
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
- Collaborated with production team to develop new procedures for reducing manufacturing errors and increasing overall product quality.
- Contributed to positive customer experiences by promptly addressing concerns related to product quality or performance.
- Developed strong relationships with suppliers, working together towards enhancing the consistency of raw materials received for production use.
- Stayed current with industry trends and best practices through regular professional development activities, ensuring the continued effectiveness of quality control efforts.
- Ensured accuracy of documentation by meticulously reviewing reports and records associated with testing procedures and results.
Education
High School Diploma -
Marshall High School
Marshall, TX05-2019
Skills
- Continuous improvement mindset
- Project management
- Documentation
- Deadline oriented
- Product inspection
- Quality control analysis
- Supplier management
Timeline
Electrical Test Engineer
Prysiam Group
02.2022 - 09.2023
Sell Representative
S4 Communications
07.2021 - 08.2022
(QT) Quility Control
Dirt Cheap Warehouse
10.2019 - 05.2020
High School Diploma -
Marshall High School
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