Kapris James
Remote Tech Support
Richmond,CA
Summary
Skilled Helpdesk Support Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of O365 Suite, A/D, and Windows.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Help Desk Technician
Aspire Public Schools
Oakland , CA
2015.11 - 2022.04
- Utilize a ticketing system for helpdesk support to teachers, students, and support staff for data analysis to determine the best ways to solve common user issues which increased productivity
- Managed VoIP configuration, troubleshoot Zoom, password reset requests, active directory maintenance, unlocked accounts, and trained users on how to utilize O365 suite
- Proficient in Windows 10, and initiated virus scans to ensure the network stayed safe from potentially infected devices
- Collaborated with the network team to perform Kaspersky server maintenance via VMWare
- Encouraged weekly computer updates to ensure all devices in the organization were performing up to expectations
- Conduct Remote Desktop Connections, customer service oriented, remotely install, configure, connect printers, and provide quick resolutions to users to minimize downtime
- Developed easy-to-follow technical instructions for various issues
- Managed department procurement to stay under budget saving the department up to $1000 per month in technical purchases
- Oversee technical aspects of newly constructed school buildings by working collaboratively with the facilities department, General Contractors, and electricians
- Excellent written and verbal skills, attention to detail, phone support.
Help Desk Technician
Bay Computing Group
Concord , CA
2014.08 - 2015.11
- Manage remote helpdesk support to the main healthcare contract
- Trained and supervised a team of 5 technicians on password resets, active directory maintenance, creating accounts, deleting accounts, unlocking accounts, assisting users with field-specific applications, Windows 7 assistance, assisting users with virus scans, updating computers, Remote Desktop Connections, customer service oriented, remotely connect printers, Citrix
Help Desk
Internship Diamond Foods Corp Headquarters
San Francisco , CA
2014.07 - 2014.10
- Configure employee laptops: Windows Deployment Services, Active Directory management, security management, email configuration
- Troubleshoot employee laptop difficulties using VPN Internal Customer Service for employees in various departments’ onsite as well as remote users, Inventory management, and E-waste management according to CA State Regulations, replace laptops with Windows XP to Windows 7 with imaging software over private network
Computer Systems Administrator
Heald College
Concord , CA
2014.01 - 2014.08
- Troubleshoot student network account issues, active directory, password resets, unlock accounts hardware replacement including, HP monitors, keyboards, mice, printers, copy machines, Remote Desktop Connection to connect to administrative server or student server, excellent communication skills, excellent customer service, fast learner, attention to detail, exceptional work ethic
Education
Associate - Applied Science, Information Technology emphasis in Network Security
Heald College
2013.03 - 2015.04
undefined
Western Governors University
2018.02 - 2020.11
Skills
Technical Skillsundefined
Additional Information
- Accomplishments: , Volunteer for BGC (Black Girls Code)- a non-profit organization to encourage women in technology President of National Technical Honor Society - Concord Chapter Volunteer with Richmond YouthWORKS – a pre-employment/academic support program for at-risk youth Directors Award 8 Quarters from Heald College Cumulative Grade Point Average 3.93
Timeline
undefined
Western Governors University
2018.02 - 2020.11
Help Desk Technician
Aspire Public Schools
2015.11 - 2022.04
Help Desk Technician
Bay Computing Group
2014.08 - 2015.11
Help Desk
Internship Diamond Foods Corp Headquarters
2014.07 - 2014.10
Computer Systems Administrator
Heald College
2014.01 - 2014.08
Associate - Applied Science, Information Technology emphasis in Network Security
Heald College
2013.03 - 2015.04
Similar Profiles
Jacqueline WilliamsJacqueline Williams
Network Lead ESL Teacher at Journey Community Schools East Academy (Formerly Aspire Public Schools)Network Lead ESL Teacher at Journey Community Schools East Academy (Formerly Aspire Public Schools)
Laura WinchesterLaura Winchester
Middle and High School Math Teacher at Aspire Public SchoolsMiddle and High School Math Teacher at Aspire Public Schools
Abner MartinezAbner Martinez
Systems and Network Administrator at Aspire Public SchoolsSystems and Network Administrator at Aspire Public Schools