Kapriya Williams
Baltimore,MD
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
11
11
years of professional experience
Work History
Office Manager
National Spine And Pain Centers
05.2021 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 16 employees with various personalities and from different cultures for large 8-physician based practice.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Negotiated and executed contracts on behalf of department.
- Built and managed processes for tracking and monitoring department performance.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Insurance Verification Specialist
Medstar Union Memorial Hospital
03.2018 - 05.2021
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Trained new staff on current, correct insurance verification procedures.
- Generated reports to track insurance verifications and claim progress.
- Chased insurance companies to achieve accurate and timely payments.
- Assisted with medical coding and billing tasks.
Lead Receptionist
Kolmac Outpatient Recovery Centers
01.2013 - 03.2018
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained records by recording, obtaining and updating personal and financial information.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Filed and retrieved patient records for provider.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Aided with prescription refill requests.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Master of Science - Health Administration
University Of Phoenix
Phoenix, AZ07.2024
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZ09.2022
No Degree - Medical Assisting
Fortis Institute
Towson, MD07.2013
High School Diploma -
National Academy Foundation Highschool
Baltimore, MD06.2010
Skills
- Business Administration
- Written Communication
- Report Writing
- Account Reconciliation
- Microsoft Office
- Financial Accounting
- Accounts Payable and Receivable
Timeline
Office Manager
National Spine And Pain Centers
05.2021 - Current
Insurance Verification Specialist
Medstar Union Memorial Hospital
03.2018 - 05.2021
Lead Receptionist
Kolmac Outpatient Recovery Centers
01.2013 - 03.2018
Master of Science - Health Administration
University Of Phoenix
Bachelor of Science - Health Management
University of Phoenix
No Degree - Medical Assisting
Fortis Institute
High School Diploma -
National Academy Foundation Highschool
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