Kapryi Doyle
Marketing /Sales Manger
Atlanta,Georgia
Summary
Passionate marketing and sales manager who possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties. Diligent about enforcing rules and skilled in motivating staff. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Reservation Agent
Puppy Haven
Atlanta, GA
04.2023 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
Club Manager
Paradise Lounge
Sandy Springs, GA
03.2022 - 09.2022
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Maintained up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Partnered across departments to run smooth, professional events and activities
Lead Caregiver
Private Care Giver
College Park, GA
10.2019 - 10.2021
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Support Specialist
Amazon/ Just in Time Logistics LLC
Atlanta, GA
08.2019 - 01.2020
- American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Responded to customer queries in timely and accurate way, via phone, email or chat
- Identified customer needs and help customers use specific features
- Analyzed and reported product malfunctions (for example, by testing different scenarios or impersonating users)
- Updated internal databases with information about technical issues and useful discussions with customers
- Monitored customer complaints on social media and reached out to provide assistance
- Informed customers about new features and functionalities
- Followed up with customers to ensure their technical issues were resolved
- Gathered customer feedback and relayed to Product, Sales and Marketing teams
- Worked with sales and customer service departments to uncover opportunities for growth to effectively increase profitability and optimize effectiveness of products
- Mentored, Trained, and provided support to new team members
Assistant Manager
Destination XL
Alpharetta, GA
05.2016 - 05.2018
- Assist Retail Store Manager in planning and implementing strategies to attract customers as well as coordinate daily customer service operations
- Create reports to analyze and interpret retail data, like revenues, expenses and competition performance while tracking progress of objectives on weekly, monthly, quarterly and annually basis
- Provide coaching and support to new and existing sales associates while evaluating their performance, identifying hiring, and training areas of need
- Communicate with clients and Analyze consumer behavior in order to evaluate their needs and adjust product positioning accordingly as well as handle any complaints that may arise
- Research emerging products and use information to update store’s merchandise
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased sales by 60%, gaining top place in sales/revenue for two years
Office Manager/Advisor
Strategic Tax Services
Atlanta, GA
12.2015 - 05.2016
- Atlanta based company who specializes in Preparation of tax returns for individuals, businesses, estates, and trust
- Responsible for providing monthly and quarterly reports on collections efforts of insurance premiums to tax Advisors
- Managed client billing including compiling, processing and payment batching
- Interfaced with third party customer service agencies to resolve customer inquiries and concerns
- Prepared contracts, and legal documentation for signing
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Controlled finances to lower costs and keep business operating within budget
Sales & Marketing Manager
Buckead Business Consultants
Atlanta, GA
11.2014 - 04.2016
- Sales and marketing firm headquartered in Buckhead area of Atlanta that specializes in executing campaigns on behalf of client to increase sales and retain customers
- Identified, developed and managed commercial relationships with key opinion leaders in industry
- Identified and capitalized on commercial opportunities for growth within specific region or geography
- Managed full lifecycle of product sales process, including new business development and lead generation via programs and other initiatives
- Collaborated with marketing team on development of sales and marketing collateral
- Attended local trade shows, industry conferences and networking events
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed over 10 or more accounts at one time
Education
Certification in Aesthetician - Master Aesthetician
Elaine Sterling Institute
Sandy Springs, GA 04.2018 - 01.2019
Associate of Science - Business Admin/Management
Atlanta Metropolitan State College
Atlanta, GA 08.2012 - 05.2015
Skills
Microsoft Excel
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 10+ staff members.
- Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts)
- Performed administrative and technical procedures using a computer to locate and review records and reconcile discrepancies
- Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues;
Certification
Aesthetician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
its not about how much you make but what you do with what you make
-Robert l. Mayes(my grandpa)
Timeline
Reservation Agent
Puppy Haven
04.2023 - Current
Club Manager
Paradise Lounge
03.2022 - 09.2022
Lead Caregiver
Private Care Giver
10.2019 - 10.2021
Customer Support Specialist
Amazon/ Just in Time Logistics LLC
08.2019 - 01.2020
Aesthetician
01-2019
HIPPA
01-2019
Certification in Aesthetician - Master Aesthetician
Elaine Sterling Institute
04.2018 - 01.2019
Microsoft 365: fundamentals
08-2016
Assistant Manager
Destination XL
05.2016 - 05.2018
Office Manager/Advisor
Strategic Tax Services
12.2015 - 05.2016
Google workspace
08-2015
Bookkeeping
08-2015
Sales & Marketing Manager
Buckead Business Consultants
11.2014 - 04.2016
Associate of Science - Business Admin/Management
Atlanta Metropolitan State College
08.2012 - 05.2015
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