Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Kara Allen

Yorktown,VA

Summary

Self-assured individual offering more than 20 years of experience as Business Owner and superlative in customer service. Well-versed in multiple industries, with the willingness and drive to learn more.

Flexible and poised promoting well-developed skills in Sales and stealer services. Polite and professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

20
20
years of professional experience

Work History

Small Business Owner

Acute Services
Yorktown, VA
01.2016 - Current
  • Hired and supervised training of over 100 employees
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Determined best courses of action for company based on regional market trends and demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Streamlined operations and budgeted effectively to decrease spending
  • Provided elite customer service to customers by resolving escalated problems and calmly responding to shifting priorities.
  • Coached and mentored large teams of employees through effective recruitment, hiring and goal setting methods.

Customer Service Mortgage Field Representative

CK1 Field Services
Yorktown , VA
01.2015 - 10.2019
  • Boosted sales revenue by skillfully promoting diverse refinance options.
  • Recommended different mortgage resolutions to customers by thoroughly explaining details.
  • Gathered and documented details about each property, including type of construction, methods used and important details to facilitate accurate assessments.
  • Tracked property information and updated listings in computer database to maintain current files.
  • Completed inspections of properties and property improvements to determine market values.
  • Issued noticed to taxpayers regarding property annexations and updated tax assessments.
  • Transported time sensitive documents to customer locations.
  • Increased customer satisfaction by resolving communication issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional client support.
  • Resolved customer issues with speed and accuracy to maintain satisfaction.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Sales Representative

Allen & Allen
Newport News , VA
01.2009 - 01.2015
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Documented all customer interactions using company provided softwear to capture data in specific processing systems
  • Contacted customers and prospects to generate new business for projects to achieve company goals.
  • Trained and mentored new sales representatives.
  • Pursued minimum of 1000 new leads each month.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.

Customer Service Representative Supervisor

Verizon DSL
Norfolk , VA
01.2006 - 01.2009
  • Supervised in providing excellent customer service to callers requiring assistance for a various number of issues.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Education

No Degree - Business Administration And Management

Penn State
Mt Alto PA

Skills

  • Written And Verbal Communication
  • Service-Oriented Self-Starter
  • Empathetic And Genuine
  • Exemplary Work Ethic
  • Navigation Skills
  • Servicing
  • Fast Learner
  • Documentation And Reporting
  • Correspondence Composition

Timeline

Small Business Owner

Acute Services
01.2016 - Current

Customer Service Mortgage Field Representative

CK1 Field Services
01.2015 - 10.2019

Sales Representative

Allen & Allen
01.2009 - 01.2015

Customer Service Representative Supervisor

Verizon DSL
01.2006 - 01.2009

No Degree - Business Administration And Management

Penn State

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Kara Allen