Kara Allen
Shelby,NC
Summary
With unwavering dedication, I've spent over a decade mastering the art of managing customer inquiries and swiftly resolving product issues. My track record speaks for itself: consistently high customer satisfaction rates and a vital contribution to our company's success.
Overview
17
17
years of professional experience
Work History
Online Software Support.
Drake Software
01.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient software support to clients.
- Addressed escalated client concerns promptly, restoring confidence in our services while maintaining professionalism.
- Assisted in the creation of user guides and tutorials, improving client self-help resources, and reducing support requests.
- Implemented best practices in troubleshooting, reducing resolution time for client inquiries.
Management
Acute Services
06.2016 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate/Quality Control Inspector
Acute Services
06.2016 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Student/Stay at Home Mom
N/A
03.2012 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in a team environment to maintain high levels of productivity.
Customer Service Retention Specialist
Verizon
02.2007 - 01.2012
- Facilitated effective communication between departments to swiftly resolve complex customer issues.
- Developed strong relationships with clients, fostering long-term loyalty and repeat business.
- Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
- Negotiated mutually beneficial solutions for both the company and its clients when handling cancellations or refund requests.
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Provided detailed product knowledge to customers, assisting them in making informed decisions about their purchases or subscriptions.
Customer Service Manager
Verizon
02.2007 - 01.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Science - Business
St Leo
St Leo Floirda06.
Skills
- Persuasion techniques
- Upselling and Cross-Selling
- Customer Feedback Analysis
- Upselling strategies
- Customer Relations
- Client Relationship Building
- Remote Support
- Escalation management
- Problem-Solving
- Attention to Detail
Timeline
Online Software Support.
Drake Software
01.2024 - Current
Management
Acute Services
06.2016 - 12.2023
Sales Associate/Quality Control Inspector
Acute Services
06.2016 - 12.2023
Student/Stay at Home Mom
N/A
03.2012 - 06.2016
Customer Service Retention Specialist
Verizon
02.2007 - 01.2012
Customer Service Manager
Verizon
02.2007 - 01.2009
Bachelor of Science - Business
St Leo
Similar Profiles
Alex MonsrudAlex Monsrud
Team Lead at Drake SoftwareTeam Lead at Drake Software
Catherine QueenCatherine Queen
Accounting Clerk at Drake SoftwareAccounting Clerk at Drake Software
Emma McSweenEmma McSween
Customer Service Representative at Drake Software LTDCustomer Service Representative at Drake Software LTD