Kara Alsup
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Income Tax Preparer
Jackson Hewitt
Paducah, KY
10.2012 - 05.2015
- Completed and filed returns with tax departments at local, state and federal levels.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed Type clients to collect information and gather necessary paperwork prior to preparing tax returns.
Office Manager
Audas Environmental LLC
Benton, KY
05.2008 - 10.2012
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained CRM database with customer updates and report generation.
- Payroll
Medical Collections Specialist
Credit Bureau Systems
Paducah, KY
05.2015 - 02.2018
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Software.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Payroll Specialist
Larry Thornton CPA
01.1997 - 12.2000
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Responsible for payroll of 5 seperate businesses.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Reviewed time records for Number employees to verify accuracy of information.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Co-Owner
Taylor’s BBQ At KY Lake
Glasgow, KY/ Calvert City, KY
08.1996 - 07.2010
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised staff of Number through motivational coaching and effective training programs for service and sales techniques.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Created new hiring, training and promoting process to decrease turnover Number% and increase productivity Number%.
- Submitted payroll for Number-member team.
- Emphasized guest satisfaction during Timeframe departmental meetings and focused on continuous improvement.
- Filled in for any position when employees didn’t show for shift.
Education
Associates In Business Administration - Business Administration/Accounting
Murray State University
Murray, KYGeneral Education - Focus On Business
Sikeston Senior High
Sikeston, MOSkills
- Accounts Payable and Accounts Receivable
- Performance Goals
- Medical Billing and Collections
- HIPAA Compliance
- Organization and Prioritization
- Collections Procedures
- Correspondence Writing
- Data Communications
- Creating Invoices
- Customer Satisfaction
- Reconciling Accounts
- Monthly Reconciliations
- Evaluating Open Accounts
- Organizational Skills
- Communications Strategies
- Financial Transactions
- Cash Flow Report Generating
- Cash Flow Report Generatin
- Microsoft Office
- Closing Procedures
- Bank Reconciliation
- Accounting Procedures
- Complex Problem-Solving
- Customer Care
- Performance Strategies
- Diagnostic Codes
- Credit Card Transaction Processing
- Payment Scheduling
- Federal Regulations
- Debt Repayment Negotiation
- Legal Compliance
- Pleasant Telephone Demeanor
- Payment Solicitation
- Customer Advising and Referral
- Social Perception
- Coordinate Payment Plans
- Quality Standards Compliance
- Returns and Refunds
- Customer Locating
- Basic Medical Terminology
- Analytical and Critical Thinking
- Problem Identification
- Fair Debt Collections Practices
- Training and Teaching
- AR Aging Reports
- Persuasive Negotiations
- Administration and Management
- Electronic Patient Medical Record
- Balance Reconciliations
- Credit Extension Negotiation
- Updating Customer Accounts
- Statement Issuing
- Delinquent Account Notification
- Bill Processing
- Overdue Balance Detection
- Process Payments
- Negotiation and Resolution
- Correspondence Sorting and Filing
Timeline
Medical Collections Specialist
Credit Bureau Systems
05.2015 - 02.2018
Income Tax Preparer
Jackson Hewitt
10.2012 - 05.2015
Office Manager
Audas Environmental LLC
05.2008 - 10.2012
Payroll Specialist
Larry Thornton CPA
01.1997 - 12.2000
Co-Owner
Taylor’s BBQ At KY Lake
08.1996 - 07.2010
Associates In Business Administration - Business Administration/Accounting
Murray State University
General Education - Focus On Business
Sikeston Senior High