Kara Archer
Avon,IN
Summary
I am a recent college graduate looking for an opportunity to grow my leadership and communication skills. I thrive in fast-paced environments. I can follow strict written and verbal instructions and excel in teamwork. I am reliable and accountable, and can adapt to change very quickly. I thrive being a team player, as well as a team leader and enjoy creating a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Chick-fil-A
Avon, IN
06.2018 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
Registered Behavior Technician
Integrity Learning Center
Plainfield, IN
07.2022 - 07.2023
- Participated in continuing education and in-service training to advance skills.
- Completed daily client rounds and tracked client movements.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Developed basic strategies to promote patient safety, wellness and independence.
- Attended review, progress and clinical team meetings.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Applied proven strategies to positively affect client behaviors.
- Assisted patients improve social relationships and engagement.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Ensured safety protocols were followed at all times during therapy sessions.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Implemented visual supports such as schedules, picture cards.
- Maintained accurate records of all sessions conducted with students.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Monitored medication administration during therapy sessions as needed.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Aided patients in performing activities of daily living.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Tracked data and monitored progress of student's goals and objectives.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Engaged students through play activities while incorporating therapeutic techniques.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Psychology
Indiana University - Purdue University Indianapolis
Indianapolis, IN12-2023
Skills
- Workforce Management
- Staff Development
- Marketing
- Operations Management
- Financial Management
- Policy Implementation
- Strategic Planning
- Time Management
- Staff Management
- Performance Evaluations
- Team Leadership
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Verbal and Written Communication
Affiliations
- During my freshman and sophomore year of college, I was a volunteer at my church to teach a group of kids ranging from grades 1-4 in the kid's ministry.
- I am currently doing a mentorship program called HOSTS at Bridgeport Elementary in Wayne Township, tutoring two 4th graders to develop their skills in the English Language.
Accomplishments
- I graduated high school with above a 4.0 GPA (unweighted) and with an honors diploma.
- Graduated college a semester early as a result of many dual credits transferring from high school.
Certification
- CPR Certified
Timeline
Registered Behavior Technician
Integrity Learning Center
07.2022 - 07.2023
Manager
Chick-fil-A
06.2018 - Current
Bachelor of Science - Psychology
Indiana University - Purdue University Indianapolis