Kara Bankey

Sales, customer service, accounting, sec

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Mentored team members to enhance professional development and accountability in workplace.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Developed strategy to increase sales and drive profits.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Reviewed sales and gross profit report to assess company efficiency.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Customer service, guest services, disputes, night audit, secretarial, answer phones, booking, email correspondence, problem solving, credit card processing, conflict resolution, responsible for new protocol and procedures, filing, typing
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
• Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
• Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
• Established rapport with regular clientele by providing personalized service tailored to individual preferences.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Developed and maintained positive relationships with guests for satisfaction.
• Monitored hotel's budget and financial records.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Trained new staff members in customer service techniques and hotel operations.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Coordinated with vendors for repair and maintenance of hotel.

• Office manager- including but not limited to: customer service, computer/office skills including bookkeeping, filing, payroll, answering phones, faxing, data entry, building customer base, building spreadsheets, building/maintaining social media page.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Reported to senior management on organizational performance and progress toward goals.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Evaluated employee records and productivity and submitted evaluation reports.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Delivered performance reviews, recommending additional training or advancements.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.