Kara BAX
Niagara Falls,NY
Summary
Adept at optimizing workflows and enhancing team productivity, I significantly reduced overtime costs at Elderwood At Wheatfield by implementing strategic schedule adjustments. My expertise in schedule coordination and critical thinking, coupled with a professional telephone demeanor, has consistently improved operational efficiency and employee satisfaction. Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate and driven. Offering 8 years experience in Elderwood.
Overview
3
3
years of professional experience
Work History
Clinical Scheduling Specialist
Elderwood At Wheatfield
05.2022 - Current
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Optimized shift coverage during peak periods by analyzing historical data trends and adjusting staff allocations accordingly.
- Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
- Contributed to successful project completion by ensuring timely assignment of necessary resources and personnel.
- Established clear expectations regarding punctuality, attendance, call-outs or tardiness through effective communication of company policies and procedures.
- Reduced employee turnover rates by considering individual preferences and work-life balance when creating schedules, resulting in improved job satisfaction.
- Coordinated cross-functional meetings, conferences, and events to facilitate collaboration among team members and stakeholders.
- Assisted HR department in determining staffing needs by analyzing business growth and seasonal trends, ensuring the right personnel were hired and trained as needed.
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
Unit Clerk
Elderwood At Wheatfield
05.2021 - 05.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Education
High School Diploma -
Niagara Wheatfield
Sanborn, NY05.2017
Skills
- Professional telephone demeanor
- Professional demeanor on telephone
- Workflow Optimization
- Deadline Adherence
- Recordkeeping experience
- Meeting Scheduling
- Calendar Management
- Schedule coordination expertise
- Recordkeeping understanding
- Customer relations skills
- Payroll Processing
- Problem-Solving
- Critical Thinking
Accomplishments
- Supervised team of over 100 staff members.
- Documented and resolved staffing challenges which led to better communication with the facility.
Additional Information
Reviewing the responsibilities for HRM, I know I can exceed all expectations. I am a trustful and reliable employee. I am sure there are more qualified people out there for this position, but they will not be more qualified than me to understand and respect you, this facility and the company. I will need to be trained for this position, but will not have to be trained on how we operate together here at Elderwood at Wheatfield. I started volunteering here when I was 14 years old, and have moved up and would love to continue and grow here. You would not have to ever worry about me giving up.
Timeline
Clinical Scheduling Specialist
Elderwood At Wheatfield
05.2022 - Current
Unit Clerk
Elderwood At Wheatfield
05.2021 - 05.2022
High School Diploma -
Niagara Wheatfield
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