Kara Benardello
Staten Island
Summary
Dynamic hospitality professional with extensive experience at Mikes Diner, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in cash handling and payment processing, consistently maintaining high cleanliness standards and fostering a welcoming environment for all patrons.
Overview
7
7
years of professional experience
Work History
Waitress
Mikes Diner/ Z-One
05.2014 - 03.2020
- Provided exceptional customer service, fostering positive dining experiences.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation.
- Assisted in training new waitstaff on restaurant procedures and best practices.
- Processed payments accurately, maintaining cash register integrity throughout shifts.
- Upsold daily specials and promotions, enhancing overall sales performance.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled customer inquiries and concerns professionally, resolving issues effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Housekeeper
Comfort Inn Hotel
03.2013 - 02.2019
- Cleaned and sanitized guest rooms, ensuring adherence to hotel cleanliness standards.
- Managed laundry operations, efficiently processing linens and towels for guest use.
- Responded promptly to guest requests and concerns, enhancing overall satisfaction levels.
- Inspected rooms for quality assurance, maintaining high cleanliness standards throughout the hotel.
- Collaborated with team members to streamline cleaning processes and improve turnaround times.
- Developed inventory tracking system for cleaning supplies, reducing waste and optimizing usage.
- Implemented efficient room setup procedures, contributing to timely availability for incoming guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Hospitality service expertise
- Payment processing
- Food running
- Table setting
- Time management
Timeline
Waitress
Mikes Diner/ Z-One
05.2014 - 03.2020
Housekeeper
Comfort Inn Hotel
03.2013 - 02.2019