Kara Bolden
FLIGHT ATTENDANT
Battle Creek,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
04.2019 - Current
- Ensured multiple aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved many passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered many passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
Office Manager/Patient Account Rep
Thomas Family Practice
08.2014 - 06.2018
- Interviewed new employees for upcoming jobs
- Entered all personal information into ADP
- Processed Payroll
- Paid all bills
- Approved time off
- Covered for employees when on vacation
- Was responsible for review of daily patient account transactions.
- Worked A/R report for 3 doctors
- Assisted with collection of insured accounts and maintenance of documents.
- Post payment
- Performed data entry for payments received from insurance plans or patient payments
- Successfully submit claims from practice management software into claims clearinghouse
- Resolved payment transaction discrepancies with Patient Account Manager
- Was responsible for processing all receipts by working closely with other staff who receives payments either by mail or direct payment
- Verified patient eligibility with health-plans, reviews rejected claims and make adjustments to patient accounts as necessary
- Performed collection procedures on non-insured accounts
- Answered patient questions regarding statements in person and through phone calls
- Coded doctor's dictations for surgery (inpatient and outpatient), and office notes
- Verified insurance for co pay/deductible and obtain precertification for inpatient/outpatient procedures
- Ran and checked missing ticket report.
Patient Account Rep
Critical Care Pulmonary Medicine
07.2011 - 08.2014
- Was responsible for review of daily patient account transactions
- Worked A/R report for 3 doctors.
- Assisted with collection of insured accounts and maintenance of documents.
- Post payment
- Performed data entry for payments received from insurance plans or patient payments.
- Successfully submit claims from practice management software into claims clearinghouse
- Resolved payment transaction discrepancies with Patient Account Manager
- Was responsible for processing all receipts by working closely with other staff who receives payments either by mail or direct payment
- Verified patient eligibility with health-plans, reviews rejected claims and make adjustments to patient accounts as necessary
- Performed collection procedures on non-insured accounts
- Answered patient questions regarding statements in person and through phone calls.
- Coded doctor's dictations for surgery (inpatient and outpatient), and office notes
- Verified insurance for co pay/deductible and obtain precertification for inpatient/outpatient procedures.
- Ran and checked missing ticket report.
Patient Account Rep
Trillium Staffing, Bronson
03.2010 - 07.2011
- Was responsible for correcting/reviewing daily charges for RHC office.
- Performed data entry for payments received from insurance plans or patient payments.
- Verified patient eligibility with health-plans, reviews rejected claims and make adjustments to patient accounts as necessary.
- Answered patient questions regarding statements in person and through phone calls.
- Enter secondary claims in Web Denis and Champs.
Patient Accounts Rep
Family Health Center
03.2006 - 10.2009
- Processed MI child and SFD applications for uninsured patients
- Was responsible for review of daily patient account transactions which required high level of speed and accuracy.
- Assisted with collection of insured accounts and maintenance of documents.
- Posted payment.
- Performed data entry for payments received from insurance plans or patient payments.
- Successfully submitted claims from practice management software into claims clearinghouse
- Resolved payment transaction discrepancies with Patient Account Manager.
- Was responsible for processing all receipts by working closely with other staff.
- Verified patient eligibility with health-plans, reviews rejected claims and make adjustments to patient accounts as necessary.
- Performed collection procedures on non-insured accounts.
- Answered patient questions regarding statements in person and through phone calls.
- Coded doctor's dictations for surgery (inpatient and outpatient), and office notes
- Verified insurance for co pay/deductible and obtain precertification for inpatient/outpatient procedures.
Medical Coder/biller
Battle Creek OB/GYN
09.2003 - 03.2006
- Was responsible for review of daily patient account transactions which required high level of speed and accuracy.
- Assisted with collection of insured accounts and maintenance of documents.
- Posted payments transactions to patient accounts accurately.
- Performed data entry for payments received from insurance plans or patient payments.
- Successfully submitted claims from practice management software into claims clearinghouse.
- Resolved payment transaction discrepancies with Patient Account Manager.
- Was responsible for processing all receipts by working closely with other staff.
- Verified patient eligibility with health-plans, reviewed rejected claims and made adjustments to patient accounts as necessary.
- Performed collection procedures on non-insured accounts.
- Answered patient questions regarding statements in person and through phone calls.
- Coded doctor's dictations for surgery (inpatient and outpatient), and office notes.
- Verified insurance for co pay/deductible and obtained precertification for inpatient/outpatient procedures.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
Receptionist/Medical Coder/biller Receptionist
Critical Care Pulmonary Medicine
06.1999 - 12.2003
- Answered phones, checked patients in and out, filed medical charts, scheduled appointments, verified insurance, coding and billing
Receptionists Receptionist
Dr Britt
06.1995 - 05.1999
- Answered phones, scheduled appointments and test, filed charts, checked patients in and out
Education
Associate - Science, Administrative Assistant
Davenport University
Grand Rapids, MIDiploma - basic, general
Battle Creek
Skills
- SKILLS AND ABILITIES
- Proficient in medical coding/billing
- Exceptional computer skills: internet, MS word and excel
- Attended many coding/billing courses
- Recently received certification for billing and Certified Medical Reimbursement Specialist
- Brand Promotion
- Public Speaking
- Sales Expertise
- Company Policy Adherence
- Crew Coordination
- Verbal and Written Communication
- Conflict Resolution Techniques
- Judgment and Decision-Making
- Critical Thinking
- Passenger Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Flight Attendant
Delta Air Lines, Inc
04.2019 - Current
Office Manager/Patient Account Rep
Thomas Family Practice
08.2014 - 06.2018
Patient Account Rep
Critical Care Pulmonary Medicine
07.2011 - 08.2014
Patient Account Rep
Trillium Staffing, Bronson
03.2010 - 07.2011
Patient Accounts Rep
Family Health Center
03.2006 - 10.2009
Medical Coder/biller
Battle Creek OB/GYN
09.2003 - 03.2006
Receptionist/Medical Coder/biller Receptionist
Critical Care Pulmonary Medicine
06.1999 - 12.2003
Receptionists Receptionist
Dr Britt
06.1995 - 05.1999
Associate - Science, Administrative Assistant
Davenport University
Diploma - basic, general
Battle Creek
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