Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Boyer

Eddington,ME

Summary

Motivated Patient Account Representative offering 25+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.

Overview

29
29
years of professional experience

Work History

Patient Account Representative

Optum
03.2023 - Current
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Patient Account Representative

Northern Light Laboratory Billing
02.2020 - Current
  • Worked with outside entities to resolve issues with billing, claims and payments
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Electronically submitted bills according to compliance guidelines

Front Desk Receptionist/ Processor

Affiliated Laboratory
02.2007 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees

Certified Phlebotomist

Affiliated Laboratory
02.2007 - 02.2020
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Monitored patients for reactions and verified sample quality.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

Retail Sales Associate

Walmart
06.1994 - 06.2006
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Certificate of Phlebotomy - Phlebotomy

Eastern Maine Community College
Bangor, ME
12.2006

High School Diploma -

Hermon High School
Hermon, ME
06.1992

Skills

  • Excellent Judgment
  • Pleasant Telephone Demeanor
  • Patient Care
  • HIPAA Understanding
  • Insurance Billing
  • Organizational Skills
  • Electronic and Paper Filing
  • Reviewing Patient Information
  • Updating Customer Accounts

Timeline

Patient Account Representative

Optum
03.2023 - Current

Patient Account Representative

Northern Light Laboratory Billing
02.2020 - Current

Front Desk Receptionist/ Processor

Affiliated Laboratory
02.2007 - 02.2020

Certified Phlebotomist

Affiliated Laboratory
02.2007 - 02.2020

Retail Sales Associate

Walmart
06.1994 - 06.2006

Certificate of Phlebotomy - Phlebotomy

Eastern Maine Community College

High School Diploma -

Hermon High School

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Kara Boyer