Kara Boyer
Eddington,ME
Summary
Motivated Patient Account Representative offering 25+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
29
29
years of professional experience
Work History
Patient Account Representative
Optum
Bangor, ME
03.2023 - Current
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Patient Account Representative
Northern Light Laboratory Billing
Bangor, ME
02.2020 - Current
- Worked with outside entities to resolve issues with billing, claims and payments
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Electronically submitted bills according to compliance guidelines
Front Desk Receptionist/ Processor
Affiliated Laboratory
Bangor, ME
02.2007 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
Certified Phlebotomist
Affiliated Laboratory
Bangor, ME
02.2007 - 02.2020
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored patients for reactions and verified sample quality.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Retail Sales Associate
Walmart
Bangor, ME
06.1994 - 06.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Certificate of Phlebotomy - Phlebotomy
Eastern Maine Community College
Bangor, ME12.2006
High School Diploma -
Hermon High School
Hermon, ME06.1992
Skills
- Excellent Judgment
- Pleasant Telephone Demeanor
- Patient Care
- HIPAA Understanding
- Insurance Billing
- Organizational Skills
- Electronic and Paper Filing
- Reviewing Patient Information
- Updating Customer Accounts
Timeline
Patient Account Representative
Optum
03.2023 - Current
Patient Account Representative
Northern Light Laboratory Billing
02.2020 - Current
Front Desk Receptionist/ Processor
Affiliated Laboratory
02.2007 - 02.2020
Certified Phlebotomist
Affiliated Laboratory
02.2007 - 02.2020
Retail Sales Associate
Walmart
06.1994 - 06.2006
Certificate of Phlebotomy - Phlebotomy
Eastern Maine Community College
High School Diploma -
Hermon High School