Kara Brook

• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Administered operations to handle needs of more than 352 residents across 8 properties.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Followed up on delinquent residents and coordinated collection procedures while also advocated for residents who were in need of rental assistance due to hardship.
• Responded to resident complaints promptly and appropriately, calling in maintenance staff and other support services as needed.
• Monitored and tracked payments and expenses providing timely and accurate financial reports.

A real estate investment firm focused on the acquisition and operations of commercial real estate across the central, and western United States. The company currently owns approximately 400 million sq/ft of real estate and acquisitions representing more than $600 million in transactional volume.

• Oversaw daily operations, maintenance and administration of various properties representing more than 550k sq/ft of Office/Flex and Industrial space.
• Compiled monthly property reporting for asset management.
• Evaluated Net Operating Income performance of individual properties to ensure each met debt service coverage ratio per lender's requirements.
• Created workflow efficiencies such as financial summaries for each property, lease profiles, and capital planning.
• Facilitated annual budgeting and reconciliation processes for our North Portland and Beaverton properties.
• Led monthly invoicing process for tenant charges.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

• Strong knowledge of both commercial and residential property management.
• Liaison between on-site managers or tenants and owners. Inspected grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
• Investigated complaints, disturbances and violations and resolved problems following management rules and regulations.
• Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects while staying within a defined budget for commercial or residential properties.
• In two years, increased rent roll in 48 unit residential building by 136% Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Solicited and analyzed bids from contractors for repairs, renovations, and maintenance.
• Calculated the CAM and Utility bill backs for all commercial tenants on a quarterly basis Submit the gross receipts, payroll and parking taxes as well as rent increase notices for all residential and commercial buildings in our portfolio and composed all commercial leases using the standard WinAir lease platform.

• Executed the entire sales cycle from first contact to policy delivery while overcoming objections from customers regarding higher than anticipated premiums and other competitors' solicitations.
• Demonstrated complete understanding of risk analysis and underwriting, utilizing knowledge to match clients with the most appropriate, strongest rated and most cost-efficient insurance provider and product.
• Consistently exceeded monthly sales goals by utilizing successful selling skills.