Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kara Burns

Custer

Summary

Detail-oriented office manager and administrative professional with a decade of experience in enhancing productivity and service quality within a high-volume tax firm. Proven ability to streamline operations across multiple departments while effectively prioritizing tasks and meeting deadlines. Core competencies include analytical problem-solving, organizational leadership, and workflow optimization. Committed to driving efficiency and supporting team success in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Tax Resource Center
Bellevue
10.2016 - Current
  • Established procedures to enhance office efficiency.
  • Ensured precision in financial transactions by overseeing both invoicing and payment processes.
  • Handled all accounts receivable using QuickBooks.
  • Coordinated meetings, conferences, travel arrangements, and staff activities.
  • Trained new hires in office policies, procedures, and software programs.
  • Monitored inventory levels and placed orders when needed.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed and electronically filed federal, state, and local taxes for individuals and businesses.
  • Processed and electronically filed federal and state extensions for individuals and businesses.
  • Implemented procedures and software to streamline tax return processing and reduce errors.
  • Assisted the CEO with IRS and DOR audits, including preparing documentation and corresponding with clients.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Handled data entry and bookkeeping responsibilities upon request.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responsible for scanning and filing sensitive, confidential digital documents into our tax software.
  • Assigned tax returns and documents to the appropriate CPAs.
  • Validated accuracy of tax return forms prior distributing to the client.
  • Processed invoices for payment using accounting software applications.
  • Processed and researched IRS acknowledgments, and resolved them in a timely manner.
  • Prepared and distributed engagement letters for signature
  • Executed the preparation of tax organizers for distribution through mailing and emailing.
  • Managed planning and execution of two office relocations.

Real Estate Leasing Agent

Greystar Property Management
Seattle
02.2015 - 10.2016
  • Handled incoming calls from prospective tenants inquiring about availability and pricing information.
  • Greeted prospective tenants and provided tours of available properties.
  • Processed applications, verified references, and conducted credit checks for potential tenants.
  • Reviewed leases prior to signing to ensure compliance with landlord-tenant laws.
  • Coordinated repairs with contractors for maintenance issues related to leased properties.
  • Prepared move-out documents such as checklists and condition reports for former tenants.
  • Assisted with marketing efforts to promote vacant units through advertising campaigns and social media platforms.
  • Conducted market research to determine competitive rental rates in the area.
  • Resolved tenant complaints or disputes in a timely manner.

Education

High School Diploma -

Bellingham High School
Bellingham, WA
06-2014

Skills

  • Proficient in Tax Software
  • Prioritization and Multitasking
  • Strong Customer Support Skills
  • Billing
  • Workflow Optimization
  • Adobe Software Proficiency
  • Outlook

Certification

  • Notary Public

Timeline

Office Manager

Tax Resource Center
10.2016 - Current

Real Estate Leasing Agent

Greystar Property Management
02.2015 - 10.2016

High School Diploma -

Bellingham High School

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Kara Burns