Kara Call
USA
Summary
Dedicated leadership professional with a reliable work ethic and the ability to build lasting customer relationships for the brand. Experienced in operations management, staffing, human resources, sales forecasting, budget development, banquet sales, and cost control. Adept at communicating effectively with customers, vendors, and staff. Able to motivate employees to perform to their maximum potential. Profitable thinker, organized, and systematic in all aspects of operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources Manager
TMRS
08.2024 - Current
- Executed the organization’s human resources strategy for recruiting, retention, and succession planning
- Recruit, interview, hire, and onboard employees
- Maintained candidate communication throughout the recruiting process and serve as the organization’s advocate
- Analyzed trends in compensation and benefits; research and propose a competitive compensation package to ensure the organization attracts and retains top talent
- Handled day-to-day benefits-related transactions for employees
- Managed health open enrollment, including communicating benefits and rates to employees
- Responded to employee questions and concerns related to TMRS policies and procedures, and employee compensation
- Maintained all employee data in HRIS, position management, employee directory and organization charts
- Created and updated job descriptions and requisitions
- Administered FMLA program
- Maintained knowledge of employment law, as well as trends, best practices, and regulatory changes
- Coordinated companywide training opportunities
- Assisted HR Director with HR related issues and special projects
- Spearheaded employee engagement initiatives to boost morale, enhance team collaboration and productivity
- Led the Facilities program and worked closely with the Property Management Team to address and resolve any building issues
Assistant Restaurant Manager
CARVE American Grille
07.2023 - 08.2024
- Maintained a professional and welcoming attitude while at work to all guests and team members
- Drove and inspired a culture of teamwork between peers and team members
- A champion in the restaurant for company initiatives; participating in the implementation, coaching and feedback to store and corporate leadership
- Leadership presence and involvement in shift management
- Strong passion for culinary excellence, wine and spirits knowledge and guest service
- Implemented wine training manual and proper bottle service for all staff
- Increased bottle sales by 22% by coaching team on upselling and understanding bottle service
- Proven developer of people; maintained accountability for training and developing team members which includes coaching, mentoring and appropriate performance management
- Uphold and enforced the company’s policies and procedures in a professional and consistent manner
- Managed controllable costs; i.e
- Labor, turnover, food and beverage costs, Guest compensation
- Perform other job-related and compatible duties in other positions when necessary
Director of Hospitality
Westminster
12.2022 - 07.2023
- Directed overall Guest Service/Food & Beverage operation at Westminster to uphold the highest standards of hospitality and guest experience
- Responsible for overseeing 7 full-time managers and nearly 120 team members
- Responsible for overseeing 3 restaurant concepts and a retail store
- Implemented Alcohol Management training at facility to Bartender/Server staff
- Successfully executed monthly events and coordinated with appropriate departments and staff to facilitate seamless operations
- Champion of the Hospitality Ambassador program to train all Food & Beverage employees to the highest standards of service for guests
- Successfully opened new restaurant, implemented a bar program as well as a wine program in 2 locations
- Worked closely with the Executive Chef to oversee menu selections and pairings
- Worked closely with the Director of Food & Beverage to prepare and maintain monthly and yearly budgets
Assistant Restaurant Manager
Nordstrom Café Bistro
04.2021 - 09.2022
- Increased wine sales consistently each quarter by 20 - 25%
- Generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
- Trained service staff to enhance customer service and increase profits through suggestive selling
- Maintained all sanitation procedures and food safety guidelines
- Conducted daily pre-shift meeting to ensure organization and efficiency
- Optimized profits by controlling food, beverage, and labor costs daily
- Set budgets and executed plans for department sales, product purchase, and staff development
- Created incentive plans for staff on a weekly and quarterly basis
- Was awarded Nordstrom’s highest honor 'All Star' for my exemplary sales and leadership
- Led the region with the highest volume of wine sales for 3 consecutive quarters
Store Administrator
Nordstrom Michigan Avenue
05.2019 - 04.2021
- Worked closely alongside the Store Manager to support the store’s needs as well as the Executive Team
- Maintained and analyzed sales, budget reports, and spreadsheets
- Supported the success of the store by coordinating customer events as well as employee events, which include meetings and rallies
- Responded to customer feedback in a timely manner
- Worked closely with the Inventory Control team to recognize and reduce waste/theft
- Prepared communications, such as memos, emails, invoices, reports, and other correspondence
- Scheduled appointments and maintained calendars for all Nordstrom initiatives, including Manager-In-Charge shifts & Executive Team
- Created and maintained filing systems, both electronic and physical
- Collaborated with Nordstrom staff to partner customers with a Style Expert
- Partnered with the Service Experience Management Team to make sure we offered the very best in customer focused satisfaction
- Maintained and tracked inventory of store supplies for all departments
- Organized and navigated two closures at Store 220 due to the pandemic and looting that resulted in severe damage to the store
Banquet Manager/Sommelier
Naples Yacht Club
05.2018 - 05.2019
- Supervised all aspects of in-house banquet planning, booking, and payment for up to 550 guests
- Worked closely with the Executive Chef to offer superb food and wine pairings with the most seasonal ingredients
- Planned and led monthly wine dinners featuring winemakers from around the world
- Improved productivity and morale by initiating systems for accountability and by introducing staff training seminars regarding food, wine service, and pairing
- Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of liquor, wine, and beer
- Optimized profits by controlling food, beverage, and labor costs daily
- Set budgets and executed plans for department sales, product purchase, and staff development
- Created incentive plans for staff on a weekly and quarterly basis
Assistant Restaurant Manager
Nordstrom Café Bistro
09.2017 - 05.2018
- Completed a comprehensive Manager in Training program that included all aspects of running a successful restaurant operation; from budgeting and invoicing to scheduling and recruiting
- Increased wine sales from October 2017 - April 2018 by 28.5%
- Generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
- Trained service staff to enhance customer service and increase profits through suggestive selling
- Maintained turnover rate of less than 15%
- Awarded Nordstrom’s highest honor as 'All-Star' for outstanding job performance
- Maintained all sanitation procedures and food safety guidelines
- Conducted daily pre-shift meeting to ensure organization and efficiency
Administrative Assistant
RE/MAX
09.2016 - 09.2017
- Complete paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
- Monitor deadlines and provide notices to appropriate parties when necessary
- Ensure each transaction complies with legalities and any tax withholdings are complete
- Schedule necessary appointments with all parties, including open houses and the final walkthrough
- Help organize community outreach events to improve our standing in the local area
- Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc
- To continuously build our brand
- Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
- Deliver concierge-level customer service to sellers, buyers, and lenders to improve customer satisfaction ratings
- Participate in training sessions to improve skills with administrative tasks in the real estate industry
Bartender/Wine & Banquet Captain
Morton’s The Steakhouse
06.2012 - 09.2016
- Utilized knowledge of mixed beverages, specialty liquors, and craft beers to serve customers and provide wait staff with well-prepared drinks in a timely fashion
- Executed training programs to assist team in wine/spirit knowledge and upselling
- Led the training program
- Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events
- Trained new employees and assisted senior management with recurring evaluations of staff
- Optimized bar revenue by suggesting and implementing contests and social media events to draw in customers
- Stocked and tracked inventory and supplies
- Demonstrated leadership as a trainer to all new employees
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating, and positive attitude
Account Executive
Highwinds
04.2011 - 05.2012
- Managed national accounts to include Life Church and NFL Live stream
- Responsible for procuring new business and renewing past business
- Business development
- Research new client prospects
- Led marketing initiatives
- Managed and maintained social media sites
- Skilled in building customer relationships
- Expert in writing and executing contracts
- Skilled negotiator
Realtor
Solid Source Realty, Metro Brokers
04.2006 - 03.2011
- Managed and maintained 5 subdivisions
- Certified in Elegant Homes, Relocation, New Homes and Foreclosures
- Operated Sales Center, coordinated appointments to show homes to prospective buyers
- Maintained customer and lead database
- Maintained and operated 2 subdivisions simultaneously and worked with a total of 5 communities
- Advise clients and help facilitate and negotiate on their behalf
- Marketing and Advertising for communities/homeowners on listed properties
- Reviewed and prepared contracts
- Coordinated closings
- Close working relationships with Builders, Contractors, Vendors, Developers, Superintendents and Banking Executives, skilled in Buyer and Seller Representation, Property Staging, Elegant Homes, New Homes, Relocation, Best Business Practices
Legal Assistant
Lewis Brisbois Bisgaard & Smith
06.2008 - 07.2010
- Assisted the Managing Partner of a National Law firm specializing in Asbestos Litigation/Toxic Tort
- Prepared trial and courtroom requests, documents and correspondence
- Transcribed dictation
- Billing, expense reports, travel arrangements, trial arrangements
- Organized and maintained law libraries, documents and case files
- Handled confidential correspondence and case related documents
- Handled time sensitive documents and mail
- Ability to thrive in a fast-paced environment & make deadlines effectively and efficiently
Education
Real Estate Pre-License -
Kennesaw State University
03.2006
Sommelier Level II -
Court of Master Sommeliers
Skills
- Paycom
- ADP
- Google Docs
- PowerPoint
- Workday
- Toast
- Micros
- Aloha
- Digital Dining
- OpenTable
- Microsoft Office Suite
- Microsoft Teams
- ServSafe Certified
- TABC Certified
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Compensation and benefits
- Recruitment and hiring
- Human resources operations
- Talent acquisition
- Onboarding and orientation
- Legal compliance
- Employee onboarding
- Employee retention
- Recruitment and selection
- Recordkeeping
- Training development
- Payroll coordination
- Recruitment
- Talent management
- Background checks
- Employee handbook development
- Organizational development
- New employee orientation
- Leadership development
- Benefits administration
- Online position posting
- Career development
- Internal communications
- Microsoft office and docusign
- Personnel recruitment
- Performance assessment
- Contract negotiation
- Training programs
- Company organization
- Team building
- Employee morale management
- Labor law compliance
- Unemployment claims management
- HRIS management
- Employee engagement
- HR guidance
- Personnel information systems
- HR leadership
- Conflict resolution
- Onboarding, training, and development
- Human resources department processes
- Employee recognition programs
- Coaching and mentoring
- Confidential document control
Certification
- SHRM Essentials of Human Resources Certificate Holder – Society for Human Resource Management.
- SHRM Learning System Participant – Society for Human Resource Management.
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Human Resources Manager
TMRS
08.2024 - Current
Assistant Restaurant Manager
CARVE American Grille
07.2023 - 08.2024
Director of Hospitality
Westminster
12.2022 - 07.2023
Assistant Restaurant Manager
Nordstrom Café Bistro
04.2021 - 09.2022
Store Administrator
Nordstrom Michigan Avenue
05.2019 - 04.2021
Banquet Manager/Sommelier
Naples Yacht Club
05.2018 - 05.2019
Assistant Restaurant Manager
Nordstrom Café Bistro
09.2017 - 05.2018
Administrative Assistant
RE/MAX
09.2016 - 09.2017
Bartender/Wine & Banquet Captain
Morton’s The Steakhouse
06.2012 - 09.2016
Account Executive
Highwinds
04.2011 - 05.2012
Legal Assistant
Lewis Brisbois Bisgaard & Smith
06.2008 - 07.2010
Realtor
Solid Source Realty, Metro Brokers
04.2006 - 03.2011
Sommelier Level II -
Court of Master Sommeliers
Real Estate Pre-License -
Kennesaw State University
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