Kara Cook
Rome,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Assistant
Madison County Public Health
01.2025 - Current
- Maintaining confidentiality in handling sensitive information while performing administrative tasks.
- Enhancing office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitating smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increasing customer satisfaction by providing professional and courteous front desk support.
- Contributing to a positive work environment by fostering open communication among colleagues.
- Preparing and editing documents to produce precise, accurate and professional communication.
- Assisting in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensuring timely completion of projects by coordinating resources across multiple teams effectively.
- Assisting in preparation of reports and presentations, which contributed to informed decision-making processes.
- Working with Environmental to secure and enter business permits.
YDA3
New York State Office of Children and Family Services
08.2019 - 12.2020
- Maintained safety and security within the detention facility by monitoring youthful offender activities and conducting regular inspections
- Supervised the movement of youthful offenders during meals, recreation time, and visitation hours to ensure compliance with facility rules and regulations
- Performed routine searches offenders, cells, and common areas to prevent the introduction of contraband items into the facility
- Responded promptly to emergency situations such as fights or medical emergencies, providing first aid when necessary until medical personnel arrived
- Conducted thorough investigations into incidents within the facility, documenting findings and preparing detailed reports for supervisors
- Maintained accurate records of youthful offender behavior, disciplinary actions taken, and any changes in their status or classification level
- Participated in ongoing training programs to stay updated on legal requirements related to offender rights and responsibilities
- Assisted in maintaining cleanliness and orderliness within the detention facility by performing regular cleaning duties as assigned
- Utilized effective communication skills when interacting with offenders from diverse backgrounds to de-escalate conflicts or address concerns
- Monitored surveillance cameras throughout the facility to identify any suspicious activity or potential security breaches
- Implemented protocols for handling volatile situations involving aggressive or non-compliant offenders
- Collaborated with mental health professionals to provide appropriate care for youthful offenders mental health issues
Residential Counselor
Glove House
12.2018 - 07.2019
- Maintained safety and security within the detention facility by monitoring youthful offender activities and conducting regular inspections
- Supervised the movement of youthful offenders during meals, recreation time, and visitation hours to ensure compliance with facility rules and regulations
- Performed routine searches of offenders, cells, and common areas to prevent the introduction of contraband items into the facility
- Responded promptly to emergency situations such as fights or medical emergencies, providing first aid when necessary until medical personnel arrived
- Maintained accurate records of youthful offender behavior, disciplinary actions taken, and any changes in their status or classification level
- Assisted in maintaining cleanliness and orderliness within the detention facility by performing regular cleaning duties as assigned
- Implemented protocols for handling volatile situations involving aggressive or non-compliant offenders
- Maintained a professional demeanor at all times while interacting with youthful offenders, colleagues, visitors, and members of the public
Sales Consultant
Wireless Zone - Verizon Wireless Premium Retailer
10.2018 - 02.2019
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction
- Utilized CRM software to track leads, manage customer interactions, and forecast future sales projections accurately
- Conducted product demonstrations for prospective clients showcasing key features/benefits tailored specifically to their needs
Corrections Officer
Madison County Sheriff's Office
01.2016 - 09.2018
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
- Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
- Enforced rules and regulations consistently while treating all inmates with fairness and respect
- Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary
- Performed searches on individuals, cells, vehicles, or other areas as required by standard procedures or suspicion of illegal activity
- Documented all incidents, observations, and interactions in detailed reports for administrative purposes
- Participated in ongoing training programs to enhance knowledge of corrections policies, procedures, crisis intervention techniques, and self-defense tactics
- Collaborated with fellow officers to develop strategies for managing difficult or high-risk individuals within the facility
- Implemented effective communication skills to diffuse conflicts among inmates through mediation techniques when possible
- Monitored surveillance cameras and alarm systems to detect any unauthorized activities or potential security breaches
- Maintained accurate records regarding inmate counts at various times throughout each shift
Office Assistant
Madison County Mental Health
07.2015 - 01.2016
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Maintained confidentiality of sensitive information while handling employee records or company-related documents
- Managed office calendar/scheduling conflicts to optimize time management for social workers
Dayhab Aide
Upstate Cerebral Palsy
02.2015 - 06.2015
- Observed and monitored client's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual client interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with clients through consistent reliability and genuine empathy towards their unique situations.
- Maintained accurate records of client progress through detailed documentation of care provided during each shift.
Manager
Tug Hill Catridge
08.2014 - 01.2015
- Managing ammunition business
- Helping manufacture ammunition
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Negotiated contracts with vendors to secure favorable pricing terms
- Implemented new technology systems to enhance operational efficiency
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
Customer Service Manager
Wal-Mart
08.2013 - 08.2014
- Managed a team of customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Implemented new customer service strategies resulting in an increase in overall customer satisfaction ratings
- Developed and delivered comprehensive training programs for new hires, resulting in a reduction in onboarding time
- Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention
- Monitored key performance indicators (KPIs) such as average response time, first call resolution rate, and customer satisfaction scores to drive continuous improvement efforts
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development
Consultant
Sutherland Global Services
01.2013 - 08.2013
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Trained staff on how to improve customer interactions
- Maintained up-to-date records at all times
- Provided expert advice and guidance to clients on various business challenges and opportunities
- Collaborated with cross-functional teams to implement recommended solutions, ensuring seamless execution
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines
- Developed customized solutions tailored specifically to each client's unique needs and requirements
- Investigated customer complaints/issues thoroughly by analyzing root causes before recommending appropriate actions/resolutions
Associate
Burlington Coat Factory
09.2012 - 02.2013
- Described merchandise and explain operation of merchandise to customers
- Guided customers in choosing items that reflected personal style and shape
- Explained information about the quality value and style of products to influence customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers
Certified Nurse Assistant
Stonehedge Health and Rehabilitation
04.2009 - 07.2009
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Took and recorded patients' temperature, pulse and blood pressure, Utilized strong assessment skills to determine necessary patient care
- Provided quality nursing care in accordance with resident care policies and procedures
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Maintained patient charts and confidential files
Certified Nurse Assistant
Livingston County CNR
02.2009 - 04.2009
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Took and recorded patients' temperature, pulse and blood pressure
- Utilized strong assessment skills to determine necessary patient care
- Obtained vitals for a floor of 25 patients per shift
- Provided quality nursing care in accordance with resident care policies and procedures
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Often commended for maintaining the safety, respect and dignity of residents
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Maintained patient charts and confidential files
Certified Nurse Assistant
Hornell Gardens
10.2008 - 03.2009
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Took and recorded patients' temperature, pulse and blood pressure
- Utilized strong assessment skills to determine necessary patient care
- Obtained vitals for a floor of 25 patients per shift
- Provided quality nursing care in accordance with resident care policies and procedures
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Often commended for maintaining the safety, respect and dignity of residents
- Maintained patient charts and confidential files
- Sound, ethical and independent decision-making ability consistent with medical protocols
Quality Control Inspector
Oneida Molded Plastics
08.2007 - 09.2008
- Performed visual and dimensional inspections on finished products to verify conformance to customer requirements
- Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements
- Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process
- Identified non-conforming products or materials and initiated corrective actions to prevent further production issues
- Created detailed inspection reports documenting findings, deviations from specifications, and recommended corrective actions
- Trained production line operators on proper quality control procedures and techniques to ensure consistent adherence to standards
- Maintained accurate records of inspection results, test data, and other relevant documentation for traceability purposes
Certified Nursing Assistant
Bethany Gardens Skilled Living Center
10.2006 - 08.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Completion Certificate - License Practical Nursing
Madison-Oneida BOCES
VeronaRegents Diploma -
Camden Senior High School
CamdenSkills
- Microsoft Excel
- Microsoft Office
- Problem-solving
- Adaptability
- Customer Service
- Time management
Certification
CPR Certification
Assessments
- Attention to detail, Proficient, 12/01/22
- Administrative assistant/receptionist, Proficient, 11/01/22
- Work style: Reliability, Proficient, 11/01/22
Timeline
Office Assistant
Madison County Public Health
01.2025 - Current
YDA3
New York State Office of Children and Family Services
08.2019 - 12.2020
Residential Counselor
Glove House
12.2018 - 07.2019
Sales Consultant
Wireless Zone - Verizon Wireless Premium Retailer
10.2018 - 02.2019
Corrections Officer
Madison County Sheriff's Office
01.2016 - 09.2018
Office Assistant
Madison County Mental Health
07.2015 - 01.2016
Dayhab Aide
Upstate Cerebral Palsy
02.2015 - 06.2015
Manager
Tug Hill Catridge
08.2014 - 01.2015
Customer Service Manager
Wal-Mart
08.2013 - 08.2014
Consultant
Sutherland Global Services
01.2013 - 08.2013
Associate
Burlington Coat Factory
09.2012 - 02.2013
Certified Nurse Assistant
Stonehedge Health and Rehabilitation
04.2009 - 07.2009
Certified Nurse Assistant
Livingston County CNR
02.2009 - 04.2009
Certified Nurse Assistant
Hornell Gardens
10.2008 - 03.2009
Quality Control Inspector
Oneida Molded Plastics
08.2007 - 09.2008
Certified Nursing Assistant
Bethany Gardens Skilled Living Center
10.2006 - 08.2007
CPR Certification
Completion Certificate - License Practical Nursing
Madison-Oneida BOCES
Regents Diploma -
Camden Senior High School
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