Kara Cook-Tate
Killeen,TX
Summary
Results-driven professional seeking a challenging opportunity to integrate my background and contribute effectively to organizational objectives.
Overview
9
9
years of professional experience
Work History
Driver
UBEREATS/UBERX
09.2022 - Current
- Deliver up to 30 food/shopping orders per shift, consistently meeting delivery time requirements.
- Utilize GPS navigation to optimize routes and ensure timely deliveries.
- Provide excellent customer service, consistently receiving positive feedback.
- Handle multiple deliveries simultaneously, ensuring accurate and efficient service.
- Maintain a clean and well-maintained vehicle, adhering to safety standards.
- Effectively communicate with customers and restaurant staff regarding order status and delays.
- Resolve customer issues and complaints promptly and professionally.
Material Handler Level 2
TESLA, INC.
03.2023 - 09.2024
- Operated a variety of safety-sensitive and heavy equipment, including forklifts, tuggers, pallet jacks, and flatbed carts ensuring adherence to safety protocols and regulatory requirements.
- Responsible for loading and unloading 53 ft. commercial trailers, ensuring timely and accurate processing of shipments. Verified documentation and the condition of freight to ensure compliance with quality standards and customer expectations.
- Utilized scanning technology and inventory management systems to track, monitor, and maneuver freight throughout the distribution network, optimizing workflow and minimizing delays.
- Proactively located and acquired parts from the warehouse/docks, coordinating with cross-functional teams to ensure seamless integration and delivery of parts to the production line.
- Stocked and organized inventory using implemented practices to maximize space utilization and minimize inventory discrepancies.
- Directly loaded and unloaded of parts/materials onto delivery vehicles, trailers, and flatbed carts by utilizing proper techniques to prevent damage and ensure product integrity.
- Maintained strict adherence to safety guidelines and procedures, conducting regular inspections and promptly reporting any accidents, injuries, or unsafe work conditions to supervisors.
- Collaborated with leadership to identify equipment damages or repairs needed, facilitating timely resolution to minimize downtime and maintain operational efficiency.
- Material Review Board Support – Supported the MRB team by creating tickets for parts/materials that needed to be reviewed due to manufacturing flaws or its container being damaged. Delivery of parts back to warehouse or line side after parts/materials have been inspected and approved. Collect MRB bins of scrap parts/materials to take to recycling.
Partner and Client Support Specialist
NETSPEND
11.2018 - 09.2021
- Served as a "debit card industry expert" in support of partner and client services.
- Managed partner and client inquiries via telephone and email, ensuring prompt resolution in alignment with organizational service standards.
- Acted as a liaison between partner stores, client locations, and internal technical/service areas, facilitating seamless communication and addressing needs effectively.
- Created partner employee debit card accounts, providing support and resolving issues promptly to ensure customer satisfaction.
- Collaborated with cross-functional teams to implement card sale incentives, resolved fraud activity and disputes, and handled specific client requests, demonstrating strong leadership and communication skills.
- Maintained comprehensive knowledge of the company's products and services, providing expert guidance and support to partners and clients.
Member Services Specialist
TELETECH/UNITED HEALTH CARE
10.2017 - 11.2018
- Provided exceptional customer service, assisting a diverse clientele with identifying services or products that best suited their needs.
- Investigated and resolved customer inquiries, including claims, benefits, and billing, in a timely and empathetic manner, ensuring customer satisfaction and retention.
- Communicated effectively with patients and healthcare teams, explaining billing procedures and insurance benefits with clarity and professionalism.
- Handled emotional customers with sensitivity demonstrating empathy while adhering to company policies.
- Possessed comprehensive knowledge of third-party payers, including HMOs, PPOs, Medicare, and Medicaid, as well as medical coding systems such as CPT, ICD-10, and code modifiers.
- Managed accounts receivable, processing orders, forms, and applications, provided detailed billing history to clients.
- Applied payments to member accounts and implemented payment arrangements for past due accounts, ensuring financial stability and compliance.
- Facilitated refunds and adjustments, resolving issues promptly and maintaining accurate financial records.
Water Heater Warranty Advisor
SEARS
01.2017 - 10.2017
- Managed large volumes of inbound and outbound calls, efficiently addressing customer inquiries and concerns in a timely manner.
- Identified customer’s needs, researched issues, and provided effective solutions, ensuring customer satisfaction.
- Assisted customers with service calls for repairs, coordinated with technicians to resolve issues promptly.
- Investigated and processed warranty claims, ensuring timely resolution and customer satisfaction.
- Successfully facilitated new sales for installation, water heaters, and softeners, seizing opportunities to upsell products and meeting sales targets.
- Interacted with customers to provide detailed information about products and services, addressing inquiries and concerns effectively.
- Scheduled and dispatched technicians for service calls, ensuring prompt and efficient resolution of customer issues.
- Maintained adherence to standard processes and procedures, ensuring consistency and quality in service delivery.
Customer Service Representative
VOLT WORKFORCE
06.2016 - 01.2017
- Managed high volumes of inbound and outbound calls, adhering to communication scripts and providing accurate information to customers.
- Identified customer needs, researched issues, and offered solutions to address inquiries and concerns effectively.
- Proactively seized opportunities to upsell products, built rapport with customers and drove up sales revenue.
- Attended educational seminars to enhance knowledge and performance, staying abreast of industry trends.
- Provided information about products and services, ensuring customer satisfaction and retention.
- Gathered customer information to evaluate and analyze issues, troubleshooting to resolve customer concerns.
- Maintained up-to-date knowledge of system information, ensuring accuracy and efficiency in service delivery.
Education
Bachelor Of Science - Human Services
KAPLAN UNIVERSITY
Davenport, IA06.2014
General Studies
WALDEN UNIVERSITY
Minneapolis, MNSkills
- Computer savvy with proficiency in working with various operating systems and software Able to navigate different computer programs simultaneously
- Proficient skills in data entry and word processing
- Exceptional customer service skills
- Strong knowledge of medical terminology
- Strong organizational skills and able to manage different tasks simultaneously
- Excellent time management and problem-solving skills
- Diplomatic and tactful with professionals and non-professionals at all levels
- Able to adapt well to new situations
- Able to work with minimal to no supervision
Military Service
Combat Medic Jan 2009 – Jul 2010
Behavioral Health Jul 2010 – Mar 2011
Timeline
Material Handler Level 2
TESLA, INC.
03.2023 - 09.2024
Driver
UBEREATS/UBERX
09.2022 - Current
Partner and Client Support Specialist
NETSPEND
11.2018 - 09.2021
Member Services Specialist
TELETECH/UNITED HEALTH CARE
10.2017 - 11.2018
Water Heater Warranty Advisor
SEARS
01.2017 - 10.2017
Customer Service Representative
VOLT WORKFORCE
06.2016 - 01.2017
Bachelor Of Science - Human Services
KAPLAN UNIVERSITY
General Studies
WALDEN UNIVERSITY
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