Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Coop

Worland,WY

Summary

Dynamic leader with a proven track record with all of my previous employers, enhancing team performance and customer satisfaction through effective training and problem-solving. Skilled in cash handling, computer skills and decision-making, demonstrating adaptability and a keen focus on quality assurance. Achieved significant improvements in operational efficiency and employee morale, embodying a results-driven approach with a blend of hard and soft skills. I am a very hardworking, reliable employee, who can learn new skills in any area required with ease. I am a very dependable person who will give my all to make sure that I am a productive part of the Admiral Beverage Team.

Overview

26
26
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
12.2020 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.

Meat Packer and Processor

Quality Meats Of Montana
09.2012 - 12.2012
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Organized and stored items at specific temperatures to maintain freshness.
  • Strengthened customer loyalty through provision of knowledgeable guidance on meat selection, preparation techniques, and storage recommendations.
  • Operated grinders, mincers and other equipment to process meat, poultry and fish.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Met production targets and tight deadlines by collaborating closely with team members.

Cashier

Loaf 'N Jug
01.2012 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Set up new sales displays each week with fresh merchandise.

CEO/Director

Dixie Care and Share
01.2005 - 05.2011
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Wrote grants and maintained them with all of the agencies they were received from.
  • Collected donations for Salvation Army and distributed their funds to people and families in need.
  • Handled all of the HR services for the company to insure the daily run of the businesses.
  • Coordinated the pick-up of donated food products from 17 local stores daily to distribute through the two pantries in our area.
  • Tracked employee hours and prepared payroll for our hired accounting firm to print the checks, then secured two board members to come and sign them for employees in a timely fashion.
  • Coordinated 4-6 annual food drives to fill the 2 food banks and secured and maintained properly tempered storage.
  • Handled all distribution of the funds from Dixie Care and Share budget for the homeless, poverty striction patrons in Washington County, UT.
  • Did the annual budget.
  • Raised funds for Salvation Army and Dixie Care and Share continuously during my entire employment.
  • Maintained and Distributed the HPRP, homeless prevention rapid placement, funds awarded to the lower portion of Utah.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
  • Pioneered corporate social responsibility initiatives, significantly impacting community development and sustainability.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Devised and presented business plans and forecasts to board of directors.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Secretary

Dixie State University
12.1999 - 12.2004
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Gathered data from instructors pertaining to Community Education courses.
  • Scheduled classrooms and / or proper areas for each class to be held in, and collected all funds for each student attending each course.
  • Created the Quarterly Community Education pamphlets, entered all info, got it to the printing press in a timely manner for distribution to the residents in lower Utah.
  • Coordinated and scheduled classes for the DMV for the motorcycle safety courses, scheduled instructors, and courses, and collected all funds from the students.
  • Did student registrations for Community Education Courses, collected fees from students, paid the instructors for their services.

Kitchen Manager

Arctic Circle Restaurant
10.1998 - 12.1999
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Prepared orders in a timely manner to assure customer satisfaction.
  • Did daily and weekly inventory, did daily freezer pulls, rotated stock, unloaded trucks, and put all product away safely and properly.
  • Worked the counter, took orders, prepared drinks and ice cream products for patrons in a fast and timely manner to insure customer satisfaction.
  • Cleaned the vats, changed the oil, making sure the fryers were ready for service every day.
  • Cleaned and maintained the ice cream machine weekly, making sure the product served was always fresh and delicious.
  • Took orders and collected money from customers.

Education

Bachelor of Science -

Utah State University
Logan, UT
2005

Associate of Science - Sociology

Dixie State College
St. George, UT
2003

High School Diploma -

Dixie State College - Continuing Education
St. George, UT
2003

Skills

Cash Handling

Decision-Making

Customer service focus

Employee Training

Accurate money handling

Attention to Details

Adaptable and Flexible

Account Management

Policies and Procedures

Handling Customer Complaints

Energetic and Enthusiastic

Quality Assurance

Timeline

Shift Manager

McDonald's Restaurant
12.2020 - 09.2024

Meat Packer and Processor

Quality Meats Of Montana
09.2012 - 12.2012

Cashier

Loaf 'N Jug
01.2012 - 08.2012

CEO/Director

Dixie Care and Share
01.2005 - 05.2011

Secretary

Dixie State University
12.1999 - 12.2004

Kitchen Manager

Arctic Circle Restaurant
10.1998 - 12.1999

Bachelor of Science -

Utah State University

Associate of Science - Sociology

Dixie State College

High School Diploma -

Dixie State College - Continuing Education

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Kara Coop