Kara Cooper
Leavenworth,WA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to get back to something I love! Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Shift Lead/Manager
Stein
08.2023 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Completed after shift review reports to remind supervisors of completed work.
- Checked building to confirm maintenance and cleaning met code and regulations.
Bartender
Rhein Haus
08.2019 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Barista
Farmer Joes
09.2020 - 10.2021
- Pleasantly interacted with customers during busy fast paced periods to make my customer's day the best possible.
- Controlled line with efficient service.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Contact Center Specialist
Confluence Health Services
12.2018 - 08.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Skills
- Years of barista experience on several different espresso machines
- Maintaining Clean Work Areas
- Verbal and Written Communication
- Operational Procedures
- Opening and Closing Procedures
- Inventory Accuracy
Timeline
Shift Lead/Manager
Stein
08.2023 - Current
Barista
Farmer Joes
09.2020 - 10.2021
Bartender
Rhein Haus
08.2019 - 08.2023
Contact Center Specialist
Confluence Health Services
12.2018 - 08.2019
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