Kara C. Simmons
Charlotte,NC
Summary
Experienced customer service professional with a strong background in team leadership and problem resolution. Expertise in CRM software and relationship building, successfully trained staff to enhance communication and service quality, leading to increased customer satisfaction. Thrives in dynamic environments, ensuring operational efficiency.
Overview
14
14
years of professional experience
Work History
FSP
LPL FINANCIAL
Fort Mill, South Carolina
08.2021 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Supervisor
IQOR
Charlotte, USA
04.2013 - 07.2021
- Supervised daily customer service operations, ensuring efficient workflow and high-quality standards.
- Trained staff on best practices for customer interaction to enhance communication skills.
- Resolved complex customer issues using effective problem-solving techniques.
- Collaborated with management to create and implement training programs for new employees.
- Monitored team performance regularly to uphold service quality.
- Conducted performance plans to develop team agents, including corrective actions when necessary.
- Utilized CRM software to efficiently track customer interactions and feedback.
- Facilitated regular team meetings to address challenges and share best practices.
Customer Service Representative
IQOR
10.2011 - 03.2013
- Listen to and resolve customer complaints regarding services, products, or personnel
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Charlotte, NC01-2027
High School Diploma -
Olympic High School
Charlotte, NC01.2001
Skills
- Computer literacy
- Software proficiency
- Microsoft Word, Excel, PowerPoint, and Outlook
- Virtual Desktop Infrastructure (VDI)
- Qatch and I-CARE
- Compass and Webstation
- IEX and Intradiem
- Cisco networking
- Cultural sensitivity
- Relationship building
- Diversity awareness
- Risk management in patient care
- Adaptability to new ideas
- Project management
- Dependable and responsible
- Multitasking Abilities
References
Available upon Request
Timeline
FSP
LPL FINANCIAL
08.2021 - Current
Customer Service Supervisor
IQOR
04.2013 - 07.2021
Customer Service Representative
IQOR
10.2011 - 03.2013
Bachelor of Science - Business Administration And Management
Strayer University
High School Diploma -
Olympic High School